Service Management and Marketing: A Customer Relationship Management Approach
by Christian Grönroos
ISBN 13: 9780471720348
Format: Paperback (404 pages) Publisher: John Wiley & Sons Published: 27 Jul 2000
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Marketing in the Groundswell
by Charlene Li, Josh Bernoff
ISBN 13: 9781422129807
Format: Hardcover (131 pages) Publisher: Harvard Business School Press Published: 01 Jun 2009
Marketing: A Behavioural Analysis
by Peter M. Chisnall
ISBN 13: 9780070841505
Format: Paperback (326 pages) Publisher: McGraw-Hill Publishing Co. Published: 01 May 1985
Borderless World
by Ohmae Kenichi
ISBN 13: 9780006376651
Format: Paperback (288 pages) Publisher: HarperCollins Publishers Ltd Published: 09 Aug 2002 Other Format: Hardcover
Lead Generation for the Complex Sale: Boost the Quality and Quantity of Leads to Increase Your ROI: Boost the Quality and Quantity of Leads to Increase Your ROI (BUSINESS BOOKS)
by Brian Carroll
ISBN 13: 9780071458979
Format: Illustrated (224 pages) Publisher: McGraw Hill Published: 16 Jul 2006
Improve Your Copywriting: Teach Yourself
by Jonathan Gabay
ISBN 13: 9781444102956
Format: Paperback (336 pages) Publisher: Teach Yourself Published: 29 Jan 2010
ITIL Continual Service Improvement
by George Spalding,Gary Case
ISBN 13: 9780113310494
Format: Paperback (232 pages) Publisher: Stationery Office Published: 30 May 2007
Social Marketing: Why should the Devil have all the best tunes?
by Gerard Hastings
ISBN 13: 9780750683500
Format: Illustrated (386 pages) Publisher: Routledge Published: 21 May 2007
Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)
by Susan Nash, Derek Nash
ISBN 13: 9781857037838
Format: Paperback (240 pages) Publisher: How To Books Ltd Published: 01 May 2002
Effective Internal Communication (PR in Practice)
by Lyn Smith,Pamela Mounter
ISBN 13: 9780749452650
Format: Illustrated (288 pages) Publisher: Kogan Page Published: 03 Jul 2008 Other Format: Paperback
Marketing (Marketing Series: Diploma)
by Paul Reynolds, Geoffrey A. Lancaster
ISBN 13: 9780750620550
Format: Paperback (416 pages) Publisher: Butterworth-Heinemann Ltd Published: 19 Jun 1995 Other Format: Paperback
Marketing Briefs: A Revision and Study Guide
by Sally Dibb,Lyndon Simkin
ISBN 13: 9780750653862
Format: Paperback (368 pages) Publisher: A Butterworth-Heinemann Title Published: 10 Sep 2001 Other Format: Paperback