Microsoft Dynamics CRM 4.0 Unleashed
by Marc J. Wolenik, Damian Sinay
ISBN 13: 9780672329708
Format: Paperback (864 pages) Publisher: Sams Published: 05 Mar 2008
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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability
by John Freeland
ISBN 13: 9780071409353
Format: Hardcover (304 pages) Publisher: McGraw-Hill Education Published: 16 Oct 2002
The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
by John P. Wilson
ISBN 13: 9780749450885
Format: Illustrated (336 pages) Publisher: Kogan Page Published: 03 Dec 2008
S/NVQ Level 2 Customer Service (NVQ Customer Service)
by Sally Bradley
ISBN 13: 9780435465292
Format: Paperback (384 pages) Publisher: Heinemann Published: 29 Jun 2007 Other Format: Paperback
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
by Scott Cook, Frederick F. Reichheld
ISBN 13: 9780875847450
Format: Hardcover (278 pages) Publisher: Harvard Business School Press Published: 01 Oct 1996
Guerrilla Marketing in 30 Days
by Jay Conrad Levinson
ISBN 13: 9781932531299
Format: Roughcut (240 pages) Publisher: Entrepreneur Press Published: 01 Mar 2005
Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing
by Frederick Newell
ISBN 13: 9780071357753
Format: Hardcover (288 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Mar 2000
Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)
by Evert Gummesson
ISBN 13: 9780750644631
Format: Paperback (281 pages) Publisher: A Butterworth-Heinemann Title Published: 05 May 1999
Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)
by Sheila Payne
ISBN 13: 9781857034868
Format: Paperback (184 pages) Publisher: How To Books Ltd Published: May 1999
Customer for Life: How to Turn That One-Time Buyer into a Lifetime Customer
by Sewell,Brown
ISBN 13: 9780671747954
Format: Paperback (208 pages) Publisher: Pocket Books Published: 01 Jan 1993 Other Format: Paperback
Customer Communications (CIM Companions S.)
by The CIM
ISBN 13: 9780902130975
Format: Paperback (287 pages) Publisher: CIM Publishing Published: 29 Jul 2002
Grocery Revolution: The New Focus on the Consumer
by Barbara E. Kahn, Leigh M. McAlister
ISBN 13: 9780673998804
Format: Paperback (250 pages) Publisher: Prentice Hall Published: 22 Jan 1997