Buy Used and New Customer Services Books

The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits

by Lisa Ford, David McNair, William Perry, Tony Hsieh

ISBN 13: 9781605500386

Format: Paperback (208 pages)
Publisher: Adams Media Corporation
Published: 01 Sep 2009

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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

by T.Scott Gross

ISBN 13: 9780793188239

Format: Paperback (224 pages)
Publisher: Kaplan Business
Published: 01 Sep 2004

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Performance-driven CRM: How to Make Your Customer Relationship Management Vision a Reality

by Stanley A. Brown, Moosha Gulycz

ISBN 13: 9780470831618

Format: Hardcover (320 pages)
Publisher: John Wiley & Sons
Published: 07 May 2002

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Delighting Your Customers: Keep your customers coming back, time and time again

by Susan Nash,Derek Nash

ISBN 13: 9781857035964

Format: Paperback (160 pages)
Publisher: How To Books
Published: 01 Feb 2001

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Empowered: Unleash Your Employees, Energize Your Customers, Transform Your Business

by Josh Bernoff,Ted Schadler

ISBN 13: 9781422155639

Format: Hardcover (272 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2010

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Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove,James D. Power

ISBN 13: 9781591841098

Format: Hardcover (288 pages)
Publisher: Portfolio
Published: 20 Jan 2007
Other Format: Illustrated

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Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.

by Mitch Joel

ISBN 13: 9780446548229

Format: Paperback (304 pages)
Publisher: Business Plus
Published: 12 Oct 2010
Other Format: Hardcover

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Sustaining Knock Your Socks Off Service

by Bell

ISBN 13: 9780814478240

Format: Paperback (150 pages)
Publisher: Jossey Bass
Published: 04 Nov 1993

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Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs

by Terry G. Vavra

ISBN 13: 9780873894050

Format: Paperback (490 pages)
Publisher: Society of Automotive Engineers,U.S.
Published: Jul 1997

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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

by Dennis Snow

ISBN 13: 9780615372419

Format: Hardcover (156 pages)
Publisher: Snow & Associates, Inc.
Published: Aug 2010

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Sarah Cook

ISBN 13: 9780749457051

Format: Paperback (288 pages)
Publisher: Kogan Page
Published: 03 Nov 2010

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