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The One to One Future: Building Relationships One Customer at a Time The One to One Future: Building Relationships One Customer at a Time by Don Peppers,Martha Rogers

The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers


ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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Customer Satisfaction is Worthless Customer Loyalty is Priceless Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer

Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer


ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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Customer Care (UK PROFESSIONAL BUSINESS Management / Business) Customer Care (UK PROFESSIONAL BUSINESS Management / Business) by Roland Bee, Frances Bee

Customer Care (UK PROFESSIONAL BUSINESS Management / Business)

by Roland Bee, Frances Bee


ISBN 13: 9780852927762

Format: Paperback (96 pages)
Publisher: Chartered Institute of Personnel and Development
Published: 01 Feb 1999
Other Format: Paperback

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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs by ACNielsen,Al Heller,John Karolefski

Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs

by ACNielsen,Al Heller,John Karolefski


ISBN 13: 9780471703594

Format: Illustrated (368 pages)
Publisher: Wiley
Published: 21 Nov 2005

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Handbook of Customer Satisfaction Measurement Handbook of Customer Satisfaction Measurement by Nigel Hill

Handbook of Customer Satisfaction Measurement

by Nigel Hill


ISBN 13: 9780566077661

Format: Hardcover (310 pages)
Publisher: Gower Publishing Ltd
Published: 12 Dec 1996

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld, Rob Markey

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld, Rob Markey


ISBN 13: 9781422173350

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2011

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Key Customers: How to Manage Them Profitably (CIM Professional Development) Key Customers: How to Manage Them Profitably (CIM Professional Development) by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn


ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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The One to One Manager: Real-world Lessons in Customer Relationship Management The One to One Manager: Real-world Lessons in Customer Relationship Management by Don Peppers, Martha Rogers

The One to One Manager: Real-world Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers


ISBN 13: 9781841120935

Format: Paperback (256 pages)
Publisher: Capstone
Published: 01 Feb 2000
Other Format: Hardcover

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The Future of Competition: Co-Creating Unique Value with Customers The Future of Competition: Co-Creating Unique Value with Customers by C. K. Prahalad,Venkat Ramaswamy

The Future of Competition: Co-Creating Unique Value with Customers

by C. K. Prahalad,Venkat Ramaswamy


ISBN 13: 9781578519538

Format: Illustrated (272 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2004

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The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women by Fara Warner

The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women

by Fara Warner


ISBN 13: 9780131855199

Format: Hardcover (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 08 Sep 2005

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Managing Customer Value: Creating Quality and Service That Customers Can See Managing Customer Value: Creating Quality and Service That Customers Can See by Bradley T. Gale

Managing Customer Value: Creating Quality and Service That Customers Can See

by Bradley T. Gale


ISBN 13: 9780029110454

Format: Hardcover (424 pages)
Publisher: Macmillan Publishers New Zealand
Published: 01 Oct 1994

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Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action) Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action) by Angus Jenkinson

Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action)

by Angus Jenkinson


ISBN 13: 9780077079505

Format: Hardcover (384 pages)
Publisher: McGraw-Hill Education / Europe, Middle East & Africa
Published: 01 Aug 1995

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