Buy Used and New Customer Services Books

The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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Unleashing Excellence: The Complete Guide to Ultimate Customer Service

by Dennis Snow,Teri Yanovitch

ISBN 13: 9781932021066

Format: Hardcover (260 pages)
Publisher: InSync Communications,US
Published: 01 Sep 2003
Other Format: Illustrated

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Service Operations Management: Improving Service Delivery

by Prof Robert Johnston,Graham Clark

ISBN 13: 9780273683674

Format: Paperback (516 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Mar 2005
Other Format: Paperback

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Uncommon Practice: People Who Deliver a Great Brand Experience

by Mr Shaun Smith,Mr Andy Milligan

ISBN 13: 9780273659365

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 20 May 2002

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CUSTOMER RELATIONSHIP MANAGEMENT

by Iod; IOD Staff

ISBN 13: 9780749432959

Format: Paperback (80 pages)
Publisher: Kogan Page
Published: 24 Nov 1999

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Customer-Centered Product Development: Creating Successful Products through Smart Requirements Management

by Hooks

ISBN 13: 9780814405680

Format: Hardcover (271 pages)
Publisher: Amacom
Published: 01 Oct 2000

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Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan

ISBN 13: 9780273713197

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Apr 2008

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Sense and Respond: The Journey to Customer Purpose

by Susan Barlow,Stephen Parry,Mike Faulkner

ISBN 13: 9781403945730

Format: Illustrated (226 pages)
Publisher: AIAA
Published: 31 May 2005

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Sustaining Knock Your Socks Off Service

by Bell

ISBN 13: 9780814478240

Format: Paperback (150 pages)
Publisher: Jossey Bass
Published: 04 Nov 1993

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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

by Dennis Snow

ISBN 13: 9780615372419

Format: Hardcover (156 pages)
Publisher: Snow & Associates, Inc.
Published: Aug 2010

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Bold: How to be Brave in Business and Win

by Shaun Smith,Andy Milligan

ISBN 13: 9780749463441

Format: Paperback (336 pages)
Publisher: Kogan Page
Published: 03 Apr 2011

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Service Strategy (Financial Times Series)

by Jacques Horovitz

ISBN 13: 9780273675839

Format: Hardcover (205 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Nov 2004

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