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Customer Relationship Management Customer Relationship Management by Ed Peelen

Customer Relationship Management

by Ed Peelen


ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

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Customer Satisfaction is Worthless Customer Loyalty is Priceless Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer

Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer


ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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Performance-driven CRM: How to Make Your Customer Relationship Management Vision a Reality Performance-driven CRM: How to Make Your Customer Relationship Management Vision a Reality by Stanley A. Brown, Moosha Gulycz

Performance-driven CRM: How to Make Your Customer Relationship Management Vision a Reality

by Stanley A. Brown, Moosha Gulycz


ISBN 13: 9780470831618

Format: Hardcover (320 pages)
Publisher: John Wiley & Sons
Published: 07 May 2002

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All for One: 10 Strategies for Building Trusted Client Partnerships All for One: 10 Strategies for Building Trusted Client Partnerships by Sobel

All for One: 10 Strategies for Building Trusted Client Partnerships

by Sobel


ISBN 13: 9780470380284

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 29 Apr 2009

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Marketing Strategy and Competitive Positioning Marketing Strategy and Competitive Positioning by Prof Graham Hooley, Prof John Saunders, Nigel Piercy

Marketing Strategy and Competitive Positioning

by Prof Graham Hooley, Prof John Saunders, Nigel Piercy


ISBN 13: 9780273655169

Format: Paperback (648 pages)
Publisher: Financial Times/ Prentice Hall
Published: 29 Oct 2003
Other Format: Paperback

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Batteries Included!: Creating Legendary Service Batteries Included!: Creating Legendary Service by Nigel Barlow

Batteries Included!: Creating Legendary Service

by Nigel Barlow


ISBN 13: 9780712680684

Format: Paperback (288 pages)
Publisher: Random House Business
Published: 01 Jun 2001
Other Format: Hardcover

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Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together by Fred Wiersema

Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together

by Fred Wiersema


ISBN 13: 9780006388395

Format: Paperback (240 pages)
Publisher: HarperCollins Business
Published: 16 Mar 1998
Other Format: Hardcover

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Customer Connections: New Strategies for Growth Customer Connections: New Strategies for Growth by Robert E Wayland, Paul M Cole

Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole


ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series) Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series) by David M. Dozier

Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series)

by David M. Dozier


ISBN 13: 9780805818109

Format: Paperback (272 pages)
Publisher: Routledge
Published: 01 Jul 1995

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Scoring Points: How Tesco Continues to Win Customer Loyalty Scoring Points: How Tesco Continues to Win Customer Loyalty by Terry Hunt

Scoring Points: How Tesco Continues to Win Customer Loyalty

by Terry Hunt


ISBN 13: 9780749435783

Format: Hardcover (272 pages)
Publisher: Kogan Page
Published: 03 Oct 2003

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The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First by Harvey Thompson

The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

by Harvey Thompson


ISBN 13: 9780071352109

Format: Hardcover (224 pages)
Publisher: McGraw-Hill Education
Published: 01 Jan 2000

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One to One B2B: Customer Development Strategies for the Business-to-business World One to One B2B: Customer Development Strategies for the Business-to-business World by Don Peppers, Martha Rogers

One to One B2B: Customer Development Strategies for the Business-to-business World

by Don Peppers, Martha Rogers


ISBN 13: 9781841123127

Format: Paperback (368 pages)
Publisher: Capstone
Published: 06 Nov 2001

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