Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)
by Susan Nash, Derek Nash
ISBN 13: 9781857037838
Format: Paperback (240 pages) Publisher: How To Books Ltd Published: 01 May 2002
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Effective Internal Communication (PR in Practice)
by Lyn Smith,Pamela Mounter
ISBN 13: 9780749452650
Format: Illustrated (288 pages) Publisher: Kogan Page Published: 03 Jul 2008 Other Format: Paperback
Spanning Silos: The New CMO Imperative
by David A. Aaker
ISBN 13: 9781422128763
Format: Hardcover (240 pages) Publisher: Harvard Business School Press Published: 01 Oct 2008
World Wide Web Marketing [2nd Edition]
by Jim Sterne
ISBN 13: 9780471315612
Format: Paperback (416 pages) Publisher: John Wiley & Sons Published: 29 Oct 1998
Customer Service: How to Achieve Total Customer Satisfaction
by Malcolm Peel
ISBN 13: 9781850913047
Format: Hardcover (198 pages) Publisher: Kogan Page Ltd Published: 30 Sep 1987 Other Format: Paperback
Marketing Strategy: How to Prepare It - How to Implement It (CIM Student Workbook: Diploma)
by Paul Fifield
ISBN 13: 9780750632843
Format: Paperback (352 pages) Publisher: Butterworth-Heinemann Published: 16 Jul 1998 Other Format: Paperback
Marketing Communications: Principles and Practice
by Philip Kitchen
ISBN 13: 9781861521965
Format: Paperback (512 pages) Publisher: Cengage Learning EMEA Published: 19 Nov 1998
Understanding Brands (Creating Success, 113)
by Peter Cheverton
ISBN 13: 9780749446659
Format: Paperback (160 pages) Publisher: Kogan Page Published: 03 Apr 2006
Services Marketing
by Valarie Zeithaml,Mary Jo Bitner
ISBN 13: 9780071199148
Format: Paperback (624 pages) Publisher: McGraw-Hill Education Published: 01 Aug 2002 Other Format: Paperback
Strategic Marketing: Creating Competitive Advantage
by John Ford, Douglas West, Essam Ibrahim
ISBN 13: 9780199273980
Format: Paperback (552 pages) Publisher: OUP Oxford Published: 27 Apr 2006 Other Format: Paperback
Copywriting (Teach Yourself)
by Jonathan Gabay
ISBN 13: 9780340781708
Format: Paperback (335 pages) Publisher: Teach Yourself Published: 28 Jul 2000 Other Format: Paperback
The Popcorn Report: Revolutionary Trend Predictions for Marketing in the 1990s
by Popcorn Faith
ISBN 13: 9780099230618
Format: Paperback (240 pages) Publisher: Arrow Books Ltd Published: 01 Apr 1993 Other Format: Hardcover, Paperback