European Casebook on Implementing Service Strategies
by Sandra Vandermerwe, Lovelock
ISBN 13: 9780130971302
Format: Paperback (540 pages) Publisher: Prentice Hall Published: 01 Mar 1994
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Key Customers: How to Manage Them Profitably (CIM Professional Development)
by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn
ISBN 13: 9780750646154
Format: Paperback (319 pages) Publisher: Butterworth-Heinemann Ltd Published: 07 Apr 2000
Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)
by Jill Griffin
ISBN 13: 9780787908607
Format: Paperback (256 pages) Publisher: Jossey Bass Published: 12 Jun 1997 Other Format: Paperback
Professional Service Firm 50 (Reinventing work)
by Tom Peters
ISBN 13: 9780375407710
Format: Hardcover (240 pages) Publisher: Alfred A. Knopf Published: 23 Sep 1999
The Truth About What Customers Want: The Truth about Customer_p1
by Michael R. Solomon
ISBN 13: 9780137142262
Format: Paperback (224 pages) Publisher: Financial Times/ Prentice Hall Published: 16 Oct 2008
Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)
by Bryan Bergeron
ISBN 13: 9780471206033
Format: Paperback (220 pages) Publisher: John Wiley & Sons Published: 30 Jan 2002
The Customer-Driven Company: Moving from Talk to Action
by Richard C. Whiteley
ISBN 13: 9780201570908
Format: Hardcover (308 pages) Publisher: Perseus Books,U.S. Published: 30 Aug 1991 Other Format: Hardcover, Paperback
Once a Customer, Always a Customer
by Chris Daffy
ISBN 13: 9781860760341
Format: Paperback (240 pages) Publisher: Oak Tree Press Published: 01 Sep 1996 Other Format: Paperback
Marketing Strategy and Competitive Positioning
by Prof Graham Hooley, Prof John Saunders, Nigel Piercy
ISBN 13: 9780273655169
Format: Paperback (648 pages) Publisher: Financial Times/ Prentice Hall Published: 29 Oct 2003 Other Format: Paperback
Delivering Quality Service: Balancing Customer Perceptions and Expectations
by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry
ISBN 13: 9780029357019
Format: Hardcover (226 pages) Publisher: The Free Press Published: 19 Mar 1990
Best Practices: Building Your Business with Arthur Andersen's Global Best Practices
by Robert Hiebeler,etc., Thomas Kelly, Charles Ketteman
ISBN 13: 9780684834535
Format: Hardcover (240 pages) Publisher: Simon & Schuster Ltd Published: 04 May 1998 Other Format: Paperback
The Complete Idiot's Guide to Great Customer Service
by Ron Karr, Don Blohowiak
ISBN 13: 9780028619538
Format: Paperback (352 pages) Publisher: Imprint Unknown Published: 30 Sep 1997