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Customer-Driven Company: Moving from Talk to Action

Customer-Driven Company: Moving from Talk to Action

by R. C. Whiteley (Author)

Synopsis

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

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Quantity

2 in stock

More Information

Format: Paperback
 Pages: 322
 Edition: Revised ed.
 Publisher: Basic Books
Published: 31 Mar 1993
ISBN 10: 0201608138
ISBN 13: 9780201608137

Author Bio
Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.