Customer Driven Company: Moving from Talk to Action

by R. C. Whiteley (Author)

• Used

  Hardcover
  1991

  $4.43

• Used

  Paperback
  1993

  $3.27

  Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

• Used

  Hardcover
  1991

  $3.27

  Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.

• New

  Paperback
  1993

  $34.67

  Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.