Buy Used and New Customer Services Books

Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It

by Grant Leboff

ISBN 13: 9780749460501

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Jan 2011

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Customer Care (UK PROFESSIONAL BUSINESS Management / Business)

by Roland Bee, Frances Bee

ISBN 13: 9780852927762

Format: Paperback (96 pages)
Publisher: Chartered Institute of Personnel and Development
Published: 01 Feb 1999
Other Format: Paperback

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European Casebook on Implementing Service Strategies

by Sandra Vandermerwe, Lovelock

ISBN 13: 9780130971302

Format: Paperback (540 pages)
Publisher: Prentice Hall
Published: 01 Mar 1994

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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin

ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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Professional Service Firm 50 (Reinventing work)

by Tom Peters

ISBN 13: 9780375407710

Format: Hardcover (240 pages)
Publisher: Alfred A. Knopf
Published: 23 Sep 1999

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The Truth About What Customers Want: The Truth about Customer_p1

by Michael R. Solomon

ISBN 13: 9780137142262

Format: Paperback (224 pages)
Publisher: Financial Times/ Prentice Hall
Published: 16 Oct 2008

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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)

by Bryan Bergeron

ISBN 13: 9780471206033

Format: Paperback (220 pages)
Publisher: John Wiley & Sons
Published: 30 Jan 2002

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The Customer-Driven Company: Moving from Talk to Action

by Richard C. Whiteley

ISBN 13: 9780201570908

Format: Hardcover (308 pages)
Publisher: Perseus Books,U.S.
Published: 30 Aug 1991
Other Format: Hardcover, Paperback

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Marketing Strategy and Competitive Positioning

by Prof Graham Hooley, Prof John Saunders, Nigel Piercy

ISBN 13: 9780273655169

Format: Paperback (648 pages)
Publisher: Financial Times/ Prentice Hall
Published: 29 Oct 2003
Other Format: Paperback

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Fish Sticks

by Stephen C. Lundin, John Christensen, Harry Paul

ISBN 13: 9780786868162

Format: Hardcover (144 pages)
Publisher: Hyperion Books
Published: Jan 2003
Other Format: Paperback

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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes

ISBN 13: 9780873893626

Format: Hardcover (285 pages)
Publisher: McGraw-Hill Inc.,US
Published: Dec 1997

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Quality Customer Service for Front Line Staff (Better Management Skills)

by William B. Martin

ISBN 13: 9780749412470

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Mar 1994

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