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Total Access: Giving Customers What They Want in an Anytime, Anywhere World Total Access: Giving Customers What They Want in an Anytime, Anywhere World by Regis Mckenna

Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna


ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series) The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series) by Tony. Cram

The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram


ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One' Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One' by Harry Alder

Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'

by Harry Alder


ISBN 13: 9780749433666

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 01 Apr 2001

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Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It by Grant Leboff

Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It

by Grant Leboff


ISBN 13: 9780749460501

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Jan 2011

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Customer Service: New Rules for a Social Media World (Que Biz-Tech) Customer Service: New Rules for a Social Media World (Que Biz-Tech) by Peter Shankman

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman


ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

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Keeping Score: Using the Right Metrics to Drive World-Class Performance Keeping Score: Using the Right Metrics to Drive World-Class Performance by Mark Graham Brown

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Mark Graham Brown


ISBN 13: 9780814403273

Format: Hardcover (198 pages)
Publisher: Amacom
Published: 01 May 1996
Other Format: Paperback

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European Casebook on Implementing Service Strategies European Casebook on Implementing Service Strategies by Sandra Vandermerwe, Lovelock

European Casebook on Implementing Service Strategies

by Sandra Vandermerwe, Lovelock


ISBN 13: 9780130971302

Format: Paperback (540 pages)
Publisher: Prentice Hall
Published: 01 Mar 1994

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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader) Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader) by Jill Griffin

Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin


ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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Professional Service Firm 50 (Reinventing work) Professional Service Firm 50 (Reinventing work) by Tom Peters

Professional Service Firm 50 (Reinventing work)

by Tom Peters


ISBN 13: 9780375407710

Format: Hardcover (240 pages)
Publisher: Alfred A. Knopf
Published: 23 Sep 1999

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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series) Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series) by Bryan Bergeron

Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)

by Bryan Bergeron


ISBN 13: 9780471206033

Format: Paperback (220 pages)
Publisher: John Wiley & Sons
Published: 30 Jan 2002

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The Customer-Driven Company: Moving from Talk to Action The Customer-Driven Company: Moving from Talk to Action by Richard C. Whiteley

The Customer-Driven Company: Moving from Talk to Action

by Richard C. Whiteley


ISBN 13: 9780201570908

Format: Hardcover (308 pages)
Publisher: Perseus Books,U.S.
Published: 30 Aug 1991
Other Format: Hardcover, Paperback

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Marketing Strategy and Competitive Positioning Marketing Strategy and Competitive Positioning by Prof Graham Hooley, Prof John Saunders, Nigel Piercy

Marketing Strategy and Competitive Positioning

by Prof Graham Hooley, Prof John Saunders, Nigel Piercy


ISBN 13: 9780273655169

Format: Paperback (648 pages)
Publisher: Financial Times/ Prentice Hall
Published: 29 Oct 2003
Other Format: Paperback

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