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The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

by Harvey Thompson

ISBN 13: 9780071352109

Format: Hardcover (224 pages)
Publisher: McGraw-Hill Education
Published: 01 Jan 2000

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The Horizontal Organization: What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

by Frank Ostroff

ISBN 13: 9780195121384

Format: Illustrated (272 pages)
Publisher: Oxford University Press
Published: 18 Feb 1999

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Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al

ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

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Moments of Truth

by Jan Carlzon

ISBN 13: 9780887302008

Format: Hardcover (184 pages)
Publisher: Harper Business
Published: 01 Jun 1987
Other Format: Paperback

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Positively Outrageous Service

by T.Scott Gross

ISBN 13: 9780446394680

Format: Paperback (256 pages)
Publisher: Warner Books
Published: 30 Apr 1994

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Financial Planning Certificate: Identifying and Satisfying Client Needs Unit 3 (Fpc Study Text)

by BPP

ISBN 13: 9780751799675

Format: Paperback
Publisher: BPP Publishing Ltd
Published: 01 Jul 1998

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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)

by R. C. Whiteley, Diane Hessan

ISBN 13: 9780712677127

Format: Hardcover (320 pages)
Publisher: Random House Business Books
Published: 06 Jun 1996

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The Customer Revolution

by Patricia Seybold,Ronni T. Marshak

ISBN 13: 9780712669849

Format: Hardcover (416 pages)
Publisher: Random House Business Books
Published: 12 Mar 2001
Other Format: Paperback

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Relationship Marketing (Professional Development S.)

by Martin Christopher,Adrian Payne,David Ballantyne

ISBN 13: 9780750609784

Format: Paperback (204 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 25 Feb 1993

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The Invisible Touch: The Four Keys to Modern Marketing

by Harry Beckwith

ISBN 13: 9781587990670

Format: Paperback (256 pages)
Publisher: Texere Publishing
Published: 01 Mar 2001
Other Format: Hardcover

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Successful Help Desk Management in a Week (Successful Business in a Week)

by Jacqueline Chapman

ISBN 13: 9780340781746

Format: Paperback (96 pages)
Publisher: Hodder & Stoughton Ltd
Published: 25 Aug 2000

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The Thank You Economy

by Gary Vaynerchuk

ISBN 13: 9780061914188

Format: Hardcover (256 pages)
Publisher: Collins Business
Published: 01 Mar 2011

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