by JacquelineChapman (Author)
In modern business practice, the help desk or helpline is commonplace. This text is aimed at the manager who has the task of providing that support to customers, and addresses deciding what your help desk does, recruiting staff, tools for improvement and communications for customer satisfaction.
Format: Paperback
Pages: 96
Publisher: Hodder & Stoughton Ltd
Published: 25 Aug 2000
ISBN 10: 0340781742
ISBN 13: 9780340781746