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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage by David Freemantle

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle


ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) by Steve Morris, Graham Willcocks, Graham Wilcox

Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)

by Steve Morris, Graham Willcocks, Graham Wilcox


ISBN 13: 9780273616856

Format: Paperback (192 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Jan 1996

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) by Evert Gummesson

Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson


ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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Scoring Points: How Tesco Continues to Win Customer Loyalty Scoring Points: How Tesco Continues to Win Customer Loyalty by Clive Humby

Scoring Points: How Tesco Continues to Win Customer Loyalty

by Clive Humby


ISBN 13: 9780749453381

Format: Illustrated (306 pages)
Publisher: Kogan Page
Published: 01 Sep 2008
Other Format: Hardcover

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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader) Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader) by Jill Griffin

Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin


ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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Crowning the Customer: How to Become Customer-Driven Crowning the Customer: How to Become Customer-Driven by Senator Feargal Quinn

Crowning the Customer: How to Become Customer-Driven

by Senator Feargal Quinn


ISBN 13: 9780862787639

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 04 Feb 2002
Other Format: Paperback

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Relationship Marketing: Exploring Relational Strategies in Marketing Relationship Marketing: Exploring Relational Strategies in Marketing by Mr John Egan

Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan


ISBN 13: 9780273713197

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Apr 2008

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Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards by Don Williams,Hales

Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales


ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

by Robert Bacal


ISBN 13: 9780071444538

Format: Paperback (240 pages)
Publisher: McGraw-Hill Education
Published: 16 Feb 2005

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Fred Wiersema,Michael Treacy

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Fred Wiersema,Michael Treacy


ISBN 13: 9780201407198

Format: Illustrated (210 pages)
Publisher: Basic Books
Published: 10 Jan 1997
Other Format: Hardcover, Paperback

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Managing Key Clients Managing Key Clients by Kevin Walker,etc.,Cliff Ferguson,Paul Denvir

Managing Key Clients

by Kevin Walker,etc.,Cliff Ferguson,Paul Denvir


ISBN 13: 9780826447104

Format: Paperback (216 pages)
Publisher: Cengage Learning EMEA
Published: 08 Jun 2000
Other Format: Paperback

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Dealing With Demanding Customers: How To Turn Complaints Into Opportunities Dealing With Demanding Customers: How To Turn Complaints Into Opportunities by David Martin

Dealing With Demanding Customers: How To Turn Complaints Into Opportunities

by David Martin


ISBN 13: 9780273607298

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 Aug 1994

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