From Tin Soldiers to Russian Dolls: Creating Added Value Through Services
by Sandra Van Der Merwe
ISBN 13: 9780750609746
Format: Hardcover (280 pages) Publisher: Butterworth-Heinemann Ltd Published: 08 Feb 1993 Other Format: Paperback
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
by R. C. Whiteley, Diane Hessan
ISBN 13: 9780712677127
Format: Hardcover (320 pages) Publisher: Random House Business Books Published: 06 Jun 1996 Other Format: Hardcover
Relationship Marketing (Professional Development S.)
by Martin Christopher,Adrian Payne,David Ballantyne
ISBN 13: 9780750609784
Format: Paperback (204 pages) Publisher: Butterworth-Heinemann Ltd Published: 25 Feb 1993
What Clients Love: A Field Guide to Growing Your Business: A Field Guide to Growning Your Business
by Harry Beckwith
ISBN 13: 9780446527552
Format: Hardcover (320 pages) Publisher: Business Plus Imports Published: 03 Jul 2003
Customers are People: The Human Touch
by John McKean
ISBN 13: 9780470848890
Format: Hardcover (352 pages) Publisher: John Wiley & Sons Published: 29 Oct 2002
Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (& Employee) Experience
by Shep Hyken
ISBN 13: 9781608321063
Format: Hardcover (224 pages) Publisher: Greenleaf Book Group LLC Published: 01 Apr 2011
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
by Joseph Michelli
ISBN 13: 9780071749589
Format: Hardcover (256 pages) Publisher: Schaum's Outlines Published: 10 Oct 2011
Consuming Behaviour
by John Desmond
ISBN 13: 9780333949924
Format: Paperback (452 pages) Publisher: Palgrave Published: 14 Aug 2002
Transform: How Leading Companies are Winning with Disruptive Social Technology
by Christopher Morace,Sara Gaviser Leslie
ISBN 13: 9780071826594
Format: Illustrated (256 pages) Publisher: McGraw-Hill Education Published: 16 Nov 2013
S/NVQ Level 3 Customer Service (NVQ Customer Service)
by Ms Sally Bradley,Ms Lesley Hebron,Mr Allan Woods
ISBN 13: 9780435452278
Format: Paperback (384 pages) Publisher: Heinemann Published: 05 Sep 2001
Managing the Customer Experience: Turning Customers into Advocates
by Mr Shaun Smith,Joe Wheeler
ISBN 13: 9780273661955
Format: Paperback (272 pages) Publisher: Financial Times/ Prentice Hall Published: 04 Sep 2002
Creating a Company for Customers: How to Build and Lead a Market Driven Organisation (Financial Times Series)
by Prof Malcolm Mcdonald, Prof Martin Christopher, Dr Simon Knox, Prof Adrian Payne
ISBN 13: 9780273642497
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 13 Dec 2000