Buy Used and New Customer Services Books

Services Marketing (McGraw-Hill International Editions Series)

by Valarie A. Zeithaml, Mary Jo Bitner

ISBN 13: 9780071169943

Format: Paperback (656 pages)
Publisher: McGraw-Hill Education (ISE Editions)
Published: 01 Jan 2000
Other Format: Paperback

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The Future of Competition: Co-Creating Unique Value with Customers

by C. K. Prahalad,Venkat Ramaswamy

ISBN 13: 9781578519538

Format: Illustrated (272 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2004

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Reorganize for Resilience: Putting Customers at the Center of Your Business

by Ranjay Gulati

ISBN 13: 9781422117217

Format: Hardcover (288 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2010

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Delivering Knock Your Socks Off Service

by Kristin J. Anderson, Ron Zemke

ISBN 13: 9780814477779

Format: Paperback (130 pages)
Publisher: Pfeiffer Wiley
Published: 28 Oct 1991
Other Format: Paperback

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Scoring Points: How Tesco Continues to Win Customer Loyalty

by Terry Hunt

ISBN 13: 9780749447526

Format: Hardcover (304 pages)
Publisher: Kogan Page
Published: 03 Nov 2006
Other Format: Illustrated

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Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement

by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson

ISBN 13: 9780749424183

Format: Hardcover (368 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1997

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Batteries Included!: Creating Legendary Service

by Nigel Barlow

ISBN 13: 9780712680684

Format: Paperback (288 pages)
Publisher: Random House Business
Published: 01 Jun 2001
Other Format: Hardcover

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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow

ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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The Referral of a Lifetime - The Networking System That Produces Bottom Line Results...Every Day (Ken Blanchard)

by Templeton

ISBN 13: 9781576753217

Format: Paperback (135 pages)
Publisher: Berrett-Koehler
Published: 01 Apr 2005
Other Format: Hardcover

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The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women

by Fara Warner

ISBN 13: 9780131855199

Format: Hardcover (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 08 Sep 2005

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Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together

by Fred Wiersema

ISBN 13: 9780006388395

Format: Paperback (240 pages)
Publisher: HarperCollins Business
Published: 16 Mar 1998
Other Format: Hardcover, Paperback

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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace

by Mark Dawes,Denise Winn

ISBN 13: 9781899398027

Format: Paperback (148 pages)
Publisher: Human Givens Publishing Ltd
Published: 30 Nov 1999

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