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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by John Bush (Illustrator), Ron Zemke (Author), Kristin J. Anderson (Author)

  • Used

    Paperback 2003

    $20.07

  • Used

    Paperback 1991

    $3.25
Synopsis

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.

$20.07

Quantity

1 in stock

More Information

Format: Paperback
 Pages: 176
 Edition: 3
 Publisher: Amacom
Published: 01 Jan 2003
ISBN 10: 081440765X
ISBN 13: 9780814407653

Author Bio

Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8).

Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books.