Services Marketing
by N/A
ISBN 13: 9780136118749
Format: Paperback (648 pages) Publisher: Pearson Education Published: 01 Jan 2010 Other Format: Hardcover, Paperback
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Customer Satisfaction: The Customer Experience Through the Customer's Eyes
by Nigel Hill,Greg Roche & Rachel Allen
ISBN 13: 9780955416118
Format: Paperback (314 pages) Publisher: Cogent Publishing Published: 01 Aug 2007
Monitoring, Measuring and Managing Customer Service
by Gary S. Goodman PhD
ISBN 13: 9780787951399
Format: Hardcover (240 pages) Publisher: Jossey Bass Published: 15 May 2000
The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
by Ed Horrell
ISBN 13: 9780814473078
Format: Hardcover (208 pages) Publisher: Amacom Published: 01 Aug 2006
Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.
by Mitch Joel
ISBN 13: 9780446548229
Format: Paperback (304 pages) Publisher: Business Plus Published: 12 Oct 2010
The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next
by Robyn Waters
ISBN 13: 9781591840916
Format: Hardcover (144 pages) Publisher: Portfolio Published: 01 Jul 2005
Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'
by Harry Alder
ISBN 13: 9780749433666
Format: Paperback (256 pages) Publisher: Kogan Page Published: 01 Apr 2001
Customer Service: New Rules for a Social Media World (Que Biz-Tech)
by Peter Shankman
ISBN 13: 9780789747099
Format: Paperback (208 pages) Publisher: QUE Published: 16 Dec 2010
Keeping Score: Using the Right Metrics to Drive World-Class Performance
by Mark Graham Brown
ISBN 13: 9780814403273
Format: Hardcover (198 pages) Publisher: Amacom Published: 01 May 1996 Other Format: Paperback
Horizontal Management: Beyond Total Customer Satisfaction
by D.Keith Denton
ISBN 13: 9780669269369
Format: Hardcover (211 pages) Publisher: New Lexington Press Published: 28 Jan 1991
Customers are People: The Human Touch
by John McKean
ISBN 13: 9780470848890
Format: Hardcover (352 pages) Publisher: John Wiley & Sons Published: 29 Oct 2002
Key Customers: How to Manage Them Profitably (CIM Professional Development)
by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn
ISBN 13: 9780750646154
Format: Paperback (319 pages) Publisher: Butterworth-Heinemann Ltd Published: 07 Apr 2000