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Services Marketing Services Marketing by N/A

Services Marketing

by N/A


ISBN 13: 9780136118749

Format: Paperback (648 pages)
Publisher: Pearson Education
Published: 01 Jan 2010
Other Format: Hardcover, Paperback

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Customer Satisfaction: The Customer Experience Through the Customer's Eyes Customer Satisfaction: The Customer Experience Through the Customer's Eyes by Nigel Hill,Greg Roche & Rachel Allen

Customer Satisfaction: The Customer Experience Through the Customer's Eyes

by Nigel Hill,Greg Roche & Rachel Allen


ISBN 13: 9780955416118

Format: Paperback (314 pages)
Publisher: Cogent Publishing
Published: 01 Aug 2007

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Monitoring, Measuring and Managing Customer Service Monitoring, Measuring and Managing Customer Service by Gary S. Goodman PhD

Monitoring, Measuring and Managing Customer Service

by Gary S. Goodman PhD


ISBN 13: 9780787951399

Format: Hardcover (240 pages)
Publisher: Jossey Bass
Published: 15 May 2000

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Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. by Mitch Joel

Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.

by Mitch Joel


ISBN 13: 9780446548229

Format: Paperback (304 pages)
Publisher: Business Plus
Published: 12 Oct 2010

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The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next by Robyn Waters

The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next

by Robyn Waters


ISBN 13: 9781591840916

Format: Hardcover (144 pages)
Publisher: Portfolio
Published: 01 Jul 2005

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Customer Service: New Rules for a Social Media World (Que Biz-Tech) Customer Service: New Rules for a Social Media World (Que Biz-Tech) by Peter Shankman

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman


ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

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Keeping Score: Using the Right Metrics to Drive World-Class Performance Keeping Score: Using the Right Metrics to Drive World-Class Performance by Mark Graham Brown

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Mark Graham Brown


ISBN 13: 9780814403273

Format: Hardcover (198 pages)
Publisher: Amacom
Published: 01 May 1996
Other Format: Paperback

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Horizontal Management: Beyond Total Customer Satisfaction Horizontal Management: Beyond Total Customer Satisfaction by D.Keith Denton

Horizontal Management: Beyond Total Customer Satisfaction

by D.Keith Denton


ISBN 13: 9780669269369

Format: Hardcover (211 pages)
Publisher: New Lexington Press
Published: 28 Jan 1991

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Customers are People: The Human Touch Customers are People: The Human Touch by John McKean

Customers are People: The Human Touch

by John McKean


ISBN 13: 9780470848890

Format: Hardcover (352 pages)
Publisher: John Wiley & Sons
Published: 29 Oct 2002

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Key Customers: How to Manage Them Profitably (CIM Professional Development) Key Customers: How to Manage Them Profitably (CIM Professional Development) by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn


ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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