Monitoring, Measuring and Managing Customer Service

by Gary S . Goodman Ph D (Author)

• Used

  Hardcover
  2000

  $3.74

  Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a first-class customer service department.

• New

  Hardcover
  2000

  $45.23

  Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a first-class customer service department.