The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by EdHorrell (Author)

• Used

  Hardcover
  2006

  $3.24

  Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.