Buy Used and New Customer Services Books

Services Marketing

by N/A

ISBN 13: 9780136118749

Format: Paperback (648 pages)
Publisher: Pearson Education
Published: 01 Jan 2010
Other Format: Hardcover, Paperback

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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)

by Jay R. Galbraith

ISBN 13: 9780787979195

Format: Illustrated (208 pages)
Publisher: Jossey-Bass
Published: 31 Mar 2005

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Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A

ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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Social Media Marketing: Strategies for Engaging in Facebook, Twitter & Other Social Media: Promoting Your Company Through Viral Marketing

by N/A

ISBN 13: 9780789742841

Format: Paperback (360 pages)
Publisher: QUE
Published: 18 Jun 2010

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One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper

by Michael W. Lowenstein

ISBN 13: 9780324301298

Format: Hardcover (240 pages)
Publisher: South-Western, Division of Thomson Learning
Published: Aug 2004

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Business Focused IT and Service Excellence

by David Miller

ISBN 13: 9781902505886

Format: Paperback (196 pages)
Publisher: British Computer Society
Published: 01 May 2008

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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell

ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

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Strategy from the Outside In: Profiting from Customer Value

by George S. Day,Christine Moorman

ISBN 13: 9780071742290

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Professional
Published: 01 Aug 2010

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson

ISBN 13: 9780814416419

Format: Paperback (224 pages)
Publisher: Amacom
Published: 30 Oct 2010
Other Format: Paperback

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The Mesh: Why the Future of Business is Sharing

by Lisa Gansky

ISBN 13: 9781591843719

Format: Hardcover (256 pages)
Publisher: Penguin
Published: 23 Sep 2010

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The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next

by Robyn Waters

ISBN 13: 9781591840916

Format: Hardcover (144 pages)
Publisher: Portfolio
Published: 01 Jul 2005

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Mastering Your Key Accounts: Maximize Relationships, Create Strategic Partnerships, Increase Sales

by Stephan Schiffman

ISBN 13: 9781593375348

Format: Paperback (288 pages)
Publisher: Adams Media
Published: 25 Feb 2007

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