by David Miller (Author)
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery. IT remains crucial to the ongoing success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
Format: Paperback
Pages: 196
Edition: Second Edition
Publisher: British Computer Society
Published: 01 May 2008
ISBN 10: 1902505883
ISBN 13: 9781902505886