by ReneeEvenson (Author)
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.
Format: Paperback
Pages: 224
Publisher: Amacom
Published: 01 Sep 2005
ISBN 10: 0814472907
ISBN 13: 9780814472903
- Niche Magazine
The professionalism and enthusiasm of your frontline employees reflects directly on your small business. In this book, the author offers an easy-to-read guide that helps you get your employees in shape to handle any situation. There are interactive lessons that can be adapted for any type of business and for any type of employee trainee. It's a nice book for biz owners or managers and will help motivate your people and equip them with customer service tools...If you don't have the time to create your own comprehensive training program, just pick up this book. -- SMALL BUSINESS OPPORTUNITIES
... great resource for beginners looking to save both time and money while providing their employees with the training they need.
- Niche Magazine
The professionalism and enthusiasm of your frontline employees reflects directly on your small business. In this book, the author offers an easy-to-read guide that helps you get your employees in shape to handle any situation. There are interactive lessons that can be adapted for any type of business and for any type of employee trainee. It's a nice book for biz owners or managers and will help motivate your people and equip them with customer service tools...If you don't have the time to create your own comprehensive training program, just pick up this book. -- SMALL BUSINESS OPPORTUNITIES
. .. great resource for beginners looking to save both time and money while providing their employees with the training they need.
- Niche Magazine
.. . great resource for beginners looking to save both time and money while providing their employees with the training they need.
- Niche Magazine
The professionalism and enthusiasm of your frontline employees reflects directly on your small business. In this book, the author offers an easy-to-read guide that helps you get your employees in shape to handle any situation. There are interactive lessons that can be adapted for any type of business and for any type of employee trainee. It's a nice book for biz owners or managers and will help motivate your people and equip them with customer service tools...If you don't have the time to create your own comprehensive training program, just pick up this book. -- SMALL BUSINESS OPPORTUNITIES
.. . great resource for beginners looking to save both time and money while providing their employees with the training they need.
-Niche Magazine
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