Buy Used and New Customer Services Books

Citizen Marketers: When People are the Message

by Ben McConnell, Jackie Huba

ISBN 13: 9781419596063

Format: Hardcover (224 pages)
Publisher: Kaplan Business
Published: 01 Dec 2006

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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

by Andrew Griffiths

ISBN 13: 9781865087443

Format: Paperback (272 pages)
Publisher: Allen & Unwin
Published: 01 Oct 2002

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by N/A

ISBN 13: 9780749450663

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 03 Jan 2008

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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)

by Jay R. Galbraith

ISBN 13: 9780787979195

Format: Illustrated (208 pages)
Publisher: Jossey-Bass
Published: 31 Mar 2005

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Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A

ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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101 Ways to Grow Your Business (Lawpack Business Series)

by N/A

ISBN 13: 9781906971793

Format: Paperback (144 pages)
Publisher: Lawpack
Published: 01 Jun 2010
Other Format: Paperback

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Business Focused IT and Service Excellence

by David Miller

ISBN 13: 9781902505886

Format: Paperback (196 pages)
Publisher: British Computer Society
Published: 01 May 2008

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Monitoring, Measuring and Managing Customer Service

by Gary S. Goodman PhD

ISBN 13: 9780787951399

Format: Hardcover (240 pages)
Publisher: Jossey Bass
Published: 15 May 2000

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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell

ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

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Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden

ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next

by Robyn Waters

ISBN 13: 9781591840916

Format: Hardcover (144 pages)
Publisher: Portfolio
Published: 01 Jul 2005

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The Mesh: Why the Future of Business is Sharing

by Lisa Gansky

ISBN 13: 9781591843719

Format: Hardcover (256 pages)
Publisher: Penguin
Published: 23 Sep 2010

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