Services Marketing
by N/A
ISBN 13: 9780136118749
Format: Paperback (648 pages) Publisher: Pearson Education Published: 01 Jan 2010 Other Format: Hardcover, Paperback
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Loyalty Rules!: How Leaders Build Lasting Relationships
ISBN 13: 9781578512058
Format: Hardcover (304 pages) Publisher: Harvard Business School Press Published: 01 Aug 2001 Other Format: Paperback
Social Media Marketing: Strategies for Engaging in Facebook, Twitter & Other Social Media: Promoting Your Company Through Viral Marketing
ISBN 13: 9780789742841
Format: Paperback (360 pages) Publisher: QUE Published: 18 Jun 2010
One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper
by Michael W. Lowenstein
ISBN 13: 9780324301298
Format: Hardcover (240 pages) Publisher: South-Western, Division of Thomson Learning Published: Aug 2004
Business Focused IT and Service Excellence
by David Miller
ISBN 13: 9781902505886
Format: Paperback (196 pages) Publisher: British Computer Society Published: 01 May 2008
The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
by Ed Horrell
ISBN 13: 9780814473078
Format: Hardcover (208 pages) Publisher: Amacom Published: 01 Aug 2006
Strategy from the Outside In: Profiting from Customer Value
by George S. Day,Christine Moorman
ISBN 13: 9780071742290
Format: Hardcover (304 pages) Publisher: McGraw-Hill Professional Published: 01 Aug 2010
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by Renee Evenson
ISBN 13: 9780814416419
Format: Paperback (224 pages) Publisher: Amacom Published: 30 Oct 2010 Other Format: Paperback
The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next
by Robyn Waters
ISBN 13: 9781591840916
Format: Hardcover (144 pages) Publisher: Portfolio Published: 01 Jul 2005
Mastering Your Key Accounts: Maximize Relationships, Create Strategic Partnerships, Increase Sales
by Stephan Schiffman
ISBN 13: 9781593375348
Format: Paperback (288 pages) Publisher: Adams Media Published: 25 Feb 2007
The Mesh: Why the Future of Business is Sharing
by Lisa Gansky
ISBN 13: 9781591843719
Format: Hardcover (256 pages) Publisher: Penguin Published: 23 Sep 2010
Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'
by Harry Alder
ISBN 13: 9780749433666
Format: Paperback (256 pages) Publisher: Kogan Page Published: 01 Apr 2001