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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson


ISBN 13: 9780814416419

Format: Paperback (224 pages)
Publisher: Amacom
Published: 30 Oct 2010
Other Format: Paperback

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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) by Robert B. Woodruff

Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)

by Robert B. Woodruff


ISBN 13: 9781557865533

Format: Illustrated (358 pages)
Publisher: Wiley
Published: 12 Apr 1996

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On Great Service: A Framework for Action On Great Service: A Framework for Action by Leonard L. Berry

On Great Service: A Framework for Action

by Leonard L. Berry


ISBN 13: 9780029185551

Format: Illustrated (308 pages)
Publisher: Free Press
Published: 01 Apr 1995

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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center by Keith Dawson

Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson


ISBN 13: 9781578200474

Format: Paperback (325 pages)
Publisher: R & D
Published: Dec 1999
Other Format: Paperback

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The Experience: How to Wow Your Customers and Create a Passionate Workplace The Experience: How to Wow Your Customers and Create a Passionate Workplace by Lior Arussy

The Experience: How to Wow Your Customers and Create a Passionate Workplace

by Lior Arussy


ISBN 13: 9781578203062

Format: Hardcover (128 pages)
Publisher: CRC Press
Published: 10 Jan 2002

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The Customer Centred Strategy: Thinking Strategically About Your Customers (Millennium Manager) The Customer Centred Strategy: Thinking Strategically About Your Customers (Millennium Manager) by Mark. Jenkins

The Customer Centred Strategy: Thinking Strategically About Your Customers (Millennium Manager)

by Mark. Jenkins


ISBN 13: 9780273630043

Format: Paperback (224 pages)
Publisher: Financial Times/ Prentice Hall
Published: 07 Jul 1997

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Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.) Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.) by Richard Y. Chang, P.Keith Kelly

Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.)

by Richard Y. Chang, P.Keith Kelly


ISBN 13: 9780749416539

Format: Paperback (112 pages)
Publisher: Kogan Page Ltd
Published: 31 Mar 1995

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101 Ways to Boost Customer Satisfaction 101 Ways to Boost Customer Satisfaction by Timothy R.V. Foster

101 Ways to Boost Customer Satisfaction

by Timothy R.V. Foster


ISBN 13: 9780749423018

Format: Paperback (128 pages)
Publisher: Kogan Page Ltd
Published: 30 Oct 1997

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e-Market Dominance: How to Use the Internet to Win & Keep Customers e-Market Dominance: How to Use the Internet to Win & Keep Customers by Brian Ash,Tom Lambert

e-Market Dominance: How to Use the Internet to Win & Keep Customers

by Brian Ash,Tom Lambert


ISBN 13: 9780077098070

Format: Paperback (220 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Mar 2001

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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing by Frederick Newell

Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell


ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy,Fred Wiersema

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Michael Treacy,Fred Wiersema


ISBN 13: 9780201406481

Format: Hardcover (208 pages)
Publisher: Perseus Books
Published: 26 Feb 1995
Other Format: Hardcover, Illustrated, Paperback

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Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation by Patrick Barwise,Sean Meehan

Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation

by Patrick Barwise,Sean Meehan


ISBN 13: 9780470976319

Format: Hardcover (184 pages)
Publisher: John Wiley & Sons
Published: 11 Mar 2011

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