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The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by KeithDawson (Author)

  • New

    Paperback 2007

    $90.21

  • Used

    Paperback 2003

    $4.23

  • New

    Paperback 2003

    $57.60

$90.21

Quantity

20+ in stock

More Information

Format: Paperback
 Pages: 284
 Edition: 1
 Publisher: Routledge
Published: 30 Mar 2007
ISBN 10: 1578200199
ISBN 13: 9781578200191

Author Bio
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.