The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by KeithDawson (Author)

• New

  Paperback
  2007

  $89.76

• Used

  Paperback
  2003

  $4.27

  A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

• New

  Paperback
  2003

  $62.43

  A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.