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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp

ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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Managing Quality Customer Service (Better Management Skills S.)

by William B. Martin

ISBN 13: 9780749403522

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Jan 1991
Other Format: Hardcover

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Communicating with Customers (Orion Business Toolkit S.)

by Patrick Forsyth

ISBN 13: 9780752821023

Format: Paperback (160 pages)
Publisher: Orion Business (an Imprint of The Orion Publishing Group Ltd )
Published: 19 Jun 1999

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The C.R.M. Pocketbook (The Pocketbook)

by David Alexander

ISBN 13: 9781870471978

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: 20 Oct 2001

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The One to One Manager: Real-world Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers

ISBN 13: 9781841120935

Format: Paperback (256 pages)
Publisher: Capstone
Published: 01 Feb 2000
Other Format: Hardcover

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The Outside-In Corporation: How to Build a Customer-centric Organization fro Breakthrough Results: How to Build a Customer-centric Organization for Breakthrough Results

by Barbara Bund

ISBN 13: 9780071459310

Format: Hardcover (272 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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Customer Relationship Management (Sixty Minute Success Skills S.)

by John Fraser-Robinson

ISBN 13: 9781901306279

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 16 Oct 1999

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Batteries Included! - Creating Legendary Service

by Nigel Barlow

ISBN 13: 9780712680639

Format: Hardcover (288 pages)
Publisher: Random House Business
Published: 18 May 2000
Other Format: Paperback

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Calming Upset Customers (50-Minute Series)

by Morgan

ISBN 13: 9781560523840

Format: Paperback (79 pages)
Publisher: Crisp Publications Inc
Published: 15 Mar 1996

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The Customer Service Planner (Marketing Series: Practitioner)

by Martin Christopher

ISBN 13: 9780750601498

Format: Hardcover (160 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Dec 1991
Other Format: Paperback

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Becoming the Best:: How to Gain Company-wide Commitment to Total Quality

by Barry Popplewell,Alan Wildsmith

ISBN 13: 9780566028779

Format: Paperback (154 pages)
Publisher: Gower Publishing Ltd
Published: 06 Dec 1990

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The Customer Revolution

by Patricia Seybold

ISBN 13: 9780712669856

Format: Paperback (416 pages)
Publisher: Random House Business
Published: 04 Apr 2002
Other Format: Hardcover

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