Managing Quality Customer Service (Better Management Skills S.)

by WilliamB.Martin (Author)

• Used

  Hardcover
  1991

  $12.19

• Used

  Paperback
  1991

  $4.47

  Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.