Quality Customer Service (Fifty-Minute)
by Michael G. Crisp, William B. Martin
ISBN 13: 9781560522034
Format: Paperback (80 pages) Publisher: Crisp Publications Inc Published: 31 Dec 1993
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Managing Quality Customer Service (Better Management Skills S.)
by William B. Martin
ISBN 13: 9780749403522
Format: Paperback (96 pages) Publisher: Kogan Page Ltd Published: 30 Jan 1991 Other Format: Hardcover
ISBN 13: 9780749403515
Format: Hardcover (96 pages) Publisher: Kogan Page Ltd Published: 30 Jan 1991 Other Format: Paperback