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Managing Quality Customer Service (Better Management Skills S.)

Managing Quality Customer Service (Better Management Skills S.)

by WilliamB.Martin (Author)

  • Used

    Paperback 1991

    $4.40
Synopsis

Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.

$4.40

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Quantity

4 in stock

More Information

Format: Paperback
 Pages: 96
 Publisher: Kogan Page Ltd
Published: 30 Jan 1991
ISBN 10: 0749403527
ISBN 13: 9780749403522