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Customer Satisfaction Through Total Quality Customer Satisfaction Through Total Quality by John H. Wellemin

Customer Satisfaction Through Total Quality

by John H. Wellemin


ISBN 13: 9780862382728

Format: Paperback (120 pages)
Publisher: Chartwell-Bratt
Published: 05 Dec 1990

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Professional Service Firm 50 (Reinventing work) Professional Service Firm 50 (Reinventing work) by Tom Peters

Professional Service Firm 50 (Reinventing work)

by Tom Peters


ISBN 13: 9780375407710

Format: Hardcover (240 pages)
Publisher: Alfred A. Knopf
Published: 23 Sep 1999

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Moments of Truth Moments of Truth by Jan Carlzon

Moments of Truth

by Jan Carlzon


ISBN 13: 9780060915803

Format: Paperback (160 pages)
Publisher: Harper Business
Published: 29 Mar 2001

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Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series) Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series) by Edward Johns

Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)

by Edward Johns


ISBN 13: 9780712659123

Format: Paperback (192 pages)
Publisher: Random House Business
Published: 21 Apr 1994
Other Format: Paperback

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Managing Key Clients Managing Key Clients by Kevin Walker, Cliff Ferguson, Paul Denvir

Managing Key Clients

by Kevin Walker, Cliff Ferguson, Paul Denvir


ISBN 13: 9780955227301

Format: Paperback (198 pages)
Publisher: The Pace Partnership
Published: Jan 2006
Other Format: Paperback

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Relationship Marketing: Exploring Relational Strategies in Marketing Relationship Marketing: Exploring Relational Strategies in Marketing by Mr John Egan

Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan


ISBN 13: 9780273713197

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Apr 2008

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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong by Barlow

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow


ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) by Steve Morris, Graham Willcocks, Graham Wilcox

Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)

by Steve Morris, Graham Willcocks, Graham Wilcox


ISBN 13: 9780273616856

Format: Paperback (192 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Jan 1996

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) by Evert Gummesson

Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson


ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage by David Freemantle

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle


ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Fred Wiersema,Michael Treacy

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Fred Wiersema,Michael Treacy


ISBN 13: 9780201407198

Format: Illustrated (210 pages)
Publisher: Basic Books
Published: 10 Jan 1997
Other Format: Hardcover, Paperback

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Crowning the Customer: How to Become Customer-Driven Crowning the Customer: How to Become Customer-Driven by Senator Feargal Quinn

Crowning the Customer: How to Become Customer-Driven

by Senator Feargal Quinn


ISBN 13: 9780862787639

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 04 Feb 2002
Other Format: Paperback

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