Improve Your Profits: Satisfying Customers
by Ronald Sewell,Lord Young
ISBN 13: 9781852510404
Format: Hardcover (256 pages) Publisher: Mercury Business Books Published: 19 May 1988
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The Horizontal Organization: What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers
by Frank Ostroff
ISBN 13: 9780195121384
Format: Illustrated (272 pages) Publisher: Oxford University Press Published: 18 Feb 1999
Service Breakthroughs: Changing the Rules of the Game
by James L. Heskett,Earl W. Sasser,et al
ISBN 13: 9780029146750
Format: Hardcover (336 pages) Publisher: The Free Press Published: 17 Sep 1990
Real Time: Preparing for the Age of the Never Satisfied Customer
by Regis McKenna
ISBN 13: 9780875847948
Format: Large Print (204 pages) Publisher: Harvard Business Review Press Published: 08 Aug 1997
The DNA of Customer Experience: How Emotions Drive Value
by C. Shaw
ISBN 13: 9780230500006
Format: Illustrated (206 pages) Publisher: Palgrave Macmillan Published: 11 May 2007
Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
by Joseph Jaffe
ISBN 13: 9780470137321
Format: Hardcover (320 pages) Publisher: Wiley Published: 06 Nov 2007
Positively Outrageous Service
by T.Scott Gross
ISBN 13: 9780446394680
Format: Paperback (256 pages) Publisher: Warner Books Published: 30 Apr 1994
Financial Planning Certificate: Identifying and Satisfying Client Needs Unit 3 (Fpc Study Text)
by BPP
ISBN 13: 9780751799675
Format: Paperback Publisher: BPP Publishing Ltd Published: 01 Jul 1998
From Tin Soldiers to Russian Dolls: Creating Added Value Through Services
by Sandra Van Der Merwe
ISBN 13: 9780750609746
Format: Hardcover (280 pages) Publisher: Butterworth-Heinemann Ltd Published: 08 Feb 1993 Other Format: Paperback
Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
by R. C. Whiteley, Diane Hessan
ISBN 13: 9780712677127
Format: Hardcover (320 pages) Publisher: Random House Business Books Published: 06 Jun 1996
The Customer Revolution
by Patricia Seybold,Ronni T. Marshak
ISBN 13: 9780712669849
Format: Hardcover (416 pages) Publisher: Random House Business Books Published: 12 Mar 2001 Other Format: Paperback
Relationship Marketing (Professional Development S.)
by Martin Christopher,Adrian Payne,David Ballantyne
ISBN 13: 9780750609784
Format: Paperback (204 pages) Publisher: Butterworth-Heinemann Ltd Published: 25 Feb 1993