The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
by Thomas Teal
ISBN 13: 9780875844480
Format: Hardcover (333 pages) Publisher: Harvard Business Review Press Published: 01 Feb 1996
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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline Bodin
ISBN 13: 9781578200955
Format: Paperback (232 pages) Publisher: Crc Press Published: 03 Jan 2002
Customer-Driven Company: Moving from Talk to Action
by R. C. Whiteley
ISBN 13: 9780201608137
Format: Paperback (322 pages) Publisher: Basic Books Published: 31 Mar 1993 Other Format: Hardcover, Paperback
Relationship Marketing: Text and Cases (CIM Professional Development S.)
by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne
ISBN 13: 9780750636261
Format: Hardcover (524 pages) Publisher: Routledge Published: 13 May 1999
The Ultimate Question: Driving Good Profits and True Growth
by Fred Reichheld
ISBN 13: 9781591397830
Format: Hardcover (224 pages) Publisher: Harvard Business Review Press Published: 01 Mar 2006
The Behavioral Advantage - What the Smartest, Most Successful Companies
by Bacon
ISBN 13: 9780814472255
Format: Hardcover (320 pages) Publisher: Amacom Published: 01 May 2004
How to Mind Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships
by David P. Snyder
ISBN 13: 9780814405994
Format: Paperback (216 pages) Publisher: Amacom Published: 01 Jul 2001
Managing Customer Relationships: A Strategic Framework
by Don Peppers, Martha Rogers
ISBN 13: 9780471485902
Format: Hardcover (528 pages) Publisher: John Wiley & Sons Published: 28 Apr 2004
European Casebook on Implementing Service Strategies
by Sandra Vandermerwe, Lovelock
ISBN 13: 9780130971302
Format: Paperback (540 pages) Publisher: Prentice Hall Published: 01 Mar 1994
Key Customers: How to Manage Them Profitably (CIM Professional Development)
by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn
ISBN 13: 9780750646154
Format: Paperback (319 pages) Publisher: Butterworth-Heinemann Ltd Published: 07 Apr 2000
Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)
by Jill Griffin
ISBN 13: 9780787908607
Format: Paperback (256 pages) Publisher: Jossey Bass Published: 12 Jun 1997 Other Format: Paperback
Professional Service Firm 50 (Reinventing work)
by Tom Peters
ISBN 13: 9780375407710
Format: Hardcover (240 pages) Publisher: Alfred A. Knopf Published: 23 Sep 1999