The Customer-Driven Company: Moving from Talk to Action

by RichardC.Whiteley (Author)

• Used

  Hardcover
  1991

  $3.24

  Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.

• Used

  Paperback
  1993

  $3.24

  Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

• Used

  Hardcover
  1991

  $22.19

• New

  Paperback
  1993

  $34.32

  Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.