Buy Used and New Customer Services Books

Horizontal Management: Beyond Total Customer Satisfaction

by D.Keith Denton

ISBN 13: 9780669269369

Format: Hardcover (211 pages)
Publisher: New Lexington Press
Published: 28 Jan 1991

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Pre-Commerce: How Companies and Customers are Transforming Business Together

by Bob Pearson

ISBN 13: 9780470928448

Format: Hardcover (320 pages)
Publisher: Jossey Bass
Published: 01 Apr 2011

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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs

by ACNielsen,Al Heller,John Karolefski

ISBN 13: 9780471703594

Format: Illustrated (368 pages)
Publisher: Wiley
Published: 21 Nov 2005

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Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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Customer Genius

by Peter Fisk

ISBN 13: 9781841127880

Format: Illustrated (408 pages)
Publisher: Capstone
Published: 20 Mar 2009

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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)

by Bryan Bergeron

ISBN 13: 9780471206033

Format: Paperback (220 pages)
Publisher: John Wiley & Sons
Published: 30 Jan 2002

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The Customer-Driven Company: Moving from Talk to Action

by Richard C. Whiteley

ISBN 13: 9780201570908

Format: Hardcover (308 pages)
Publisher: Perseus Books,U.S.
Published: 30 Aug 1991
Other Format: Hardcover, Paperback

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Marketing Strategy and Competitive Positioning

by Prof Graham Hooley, Prof John Saunders, Nigel Piercy

ISBN 13: 9780273655169

Format: Paperback (648 pages)
Publisher: Financial Times/ Prentice Hall
Published: 29 Oct 2003
Other Format: Paperback

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Customer Equity: Building and Managing Relationships as Valuable Assets

by Robert C Blattberg, Gary Getz, Jacquelyn S Thomas

ISBN 13: 9780875847641

Format: Hardcover (228 pages)
Publisher: Harvard Business School Press
Published: 01 Jun 2001

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Fish Sticks

by Stephen C. Lundin, John Christensen, Harry Paul

ISBN 13: 9780786868162

Format: Hardcover (144 pages)
Publisher: Hyperion Books
Published: Jan 2003
Other Format: Hardcover, Paperback

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Delivering Quality Service: Balancing Customer Perceptions and Expectations

by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry

ISBN 13: 9780029357019

Format: Hardcover (226 pages)
Publisher: The Free Press
Published: 19 Mar 1990

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Best Practices: Building Your Business with Arthur Andersen's Global Best Practices

by Robert Hiebeler,etc., Thomas Kelly, Charles Ketteman

ISBN 13: 9780684834535

Format: Hardcover (240 pages)
Publisher: Simon & Schuster Ltd
Published: 04 May 1998
Other Format: Paperback

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