Buy Used and New Customer Services Books

Creating New Clients: Marketing and Selling Professional Services

by Kevin Walker,etc.,Cliff Ferguson,Paul Denvir

ISBN 13: 9780304704262

Format: Paperback (208 pages)
Publisher: Cengage Learning EMEA
Published: 03 Sep 1998
Other Format: Paperback

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Up Close and Personal?: Customer Relationship Marketing at Work

by Paul R Gamble,Merlin Stone,Neil Woodcock,Bryan Foss

ISBN 13: 9780749438319

Format: CD-ROM (368 pages)
Publisher: Kogan Page
Published: 03 Dec 2002
Other Format: Hardcover

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Delivering Knock Your Socks Off Service

by Performance Research Associates

ISBN 13: 9780814473658

Format: Paperback (192 pages)
Publisher: Amacom
Published: 01 Oct 2006

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Marketing Services: Competing through Quality

by A. Parasuraman, Leonard L. Berry

ISBN 13: 9780029030790

Format: Hardcover (212 pages)
Publisher: The Free Press
Published: 30 Sep 1991
Other Format: Paperback

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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)

by Sarah Cook

ISBN 13: 9780749437923

Format: Paperback (248 pages)
Publisher: Kogan Page Ltd
Published: 31 May 2002

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Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)

by Stanley A. Brown

ISBN 13: 9780471644095

Format: Hardcover (345 pages)
Publisher: John Wiley & Sons
Published: 14 Jun 2000

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle

ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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Smart Things to Know About Customers

by Ros Jay

ISBN 13: 9781841120379

Format: Paperback (202 pages)
Publisher: Capstone
Published: 08 Aug 2000

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Relationship Marketing: Text and Cases (CIM Professional Development S.)

by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne

ISBN 13: 9780750636261

Format: Hardcover (524 pages)
Publisher: Routledge
Published: 13 May 1999

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The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

ISBN 13: 9781591397830

Format: Hardcover (224 pages)
Publisher: Harvard Business Review Press
Published: 01 Mar 2006

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The Behavioral Advantage - What the Smartest, Most Successful Companies

by Bacon

ISBN 13: 9780814472255

Format: Hardcover (320 pages)
Publisher: Amacom
Published: 01 May 2004

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)

by Sheila Payne

ISBN 13: 9781857034868

Format: Paperback (184 pages)
Publisher: How To Books Ltd
Published: May 1999

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