Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)

by SheilaPayne (Author)

• Used

  Paperback
  1999

  $9.41

  Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 and 3 in customer service, offering guidance on NVQ requirements and ways to collect and record evidence.