Buy Used and New Customer Services Books

Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)

by Stanley A. Brown

ISBN 13: 9780471644095

Format: Hardcover (345 pages)
Publisher: John Wiley & Sons
Published: 14 Jun 2000

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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)

by Sarah Cook

ISBN 13: 9780749437923

Format: Paperback (248 pages)
Publisher: Kogan Page Ltd
Published: 31 May 2002

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Perfect Customer Care (Perfect S.)

by Ted Johns

ISBN 13: 9781844131532

Format: Paperback (224 pages)
Publisher: Random House Business
Published: 07 Aug 2003
Other Format: Paperback

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle

ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Knowledge Nugget Guides)

by Roy Sheppard

ISBN 13: 9781901534047

Format: Paperback (160 pages)
Publisher: Centre Publishing
Published: 11 Jun 2001

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Smart Things to Know About Customers

by Ros Jay

ISBN 13: 9781841120379

Format: Paperback (202 pages)
Publisher: Capstone
Published: 08 Aug 2000

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ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 360 Sales Cycle

by Michael J. Nick, Kurt M. Koenig

ISBN 13: 9780793187997

Format: Hardcover (336 pages)
Publisher: Kaplan Business
Published: 01 Sep 2004

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Customer-Driven Company: Moving from Talk to Action

by R. C. Whiteley

ISBN 13: 9780201608137

Format: Paperback (322 pages)
Publisher: Basic Books
Published: 31 Mar 1993
Other Format: Hardcover, Paperback

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Relationship Marketing: Text and Cases (CIM Professional Development S.)

by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne

ISBN 13: 9780750636261

Format: Hardcover (524 pages)
Publisher: Routledge
Published: 13 May 1999

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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Kristin J. Anderson, Ron Zemke, John Bush

ISBN 13: 9780814407653

Format: Paperback (176 pages)
Publisher: Amacom
Published: 01 Jan 2003
Other Format: Paperback

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett,W. Earl Sasser,Joe Wheeler

ISBN 13: 9781422110232

Format: Illustrated (240 pages)
Publisher: Harvard Business Review Press
Published: 01 Dec 2008

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Chief Customer Officer. Getting Past Lip Service to Passionate Action

by Jeanne Bliss

ISBN 13: 9780787980948

Format: Hardcover (320 pages)
Publisher: Jossey Bass
Published: 21 Apr 2006

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