Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by John Bush (Illustrator), Ron Zemke (Author), Kristin J. Anderson (Author)

• Used

  Paperback
  1997

  $3.22

• Used

  Paperback
  2003

  $16.45

  An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.