Buy Used and New Customer Services Books

Quality Customer Service for Front Line Staff (Better Management Skills)

by William B. Martin

ISBN 13: 9780749412470

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Mar 1994

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The Future of Competition: Co-Creating Unique Value with Customers

by C. K. Prahalad,Venkat Ramaswamy

ISBN 13: 9781578519538

Format: Illustrated (272 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2004

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Reorganize for Resilience: Putting Customers at the Center of Your Business

by Ranjay Gulati

ISBN 13: 9781422117217

Format: Hardcover (288 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2010

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Delivering Quality Service: Balancing Customer Perceptions and Expectations

by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry

ISBN 13: 9780029357019

Format: Hardcover (226 pages)
Publisher: The Free Press
Published: 19 Mar 1990

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Delivering Knock Your Socks Off Service

by Kristin J. Anderson, Ron Zemke

ISBN 13: 9780814477779

Format: Paperback (130 pages)
Publisher: Pfeiffer Wiley
Published: 28 Oct 1991
Other Format: Paperback

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Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)

by Paul Harsin, Ray W. Wilson

ISBN 13: 9780527763442

Format: Paperback (168 pages)
Publisher: Productivity Press
Published: 01 Jan 1998

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The Customer Challenge

by Tom. Johnson

ISBN 13: 9780273626336

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Jun 1997

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Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement

by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson

ISBN 13: 9780749424183

Format: Hardcover (368 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1997

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Batteries Included!: Creating Legendary Service

by Nigel Barlow

ISBN 13: 9780712680684

Format: Paperback (288 pages)
Publisher: Random House Business
Published: 01 Jun 2001
Other Format: Hardcover

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Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together

by Fred Wiersema

ISBN 13: 9780006388395

Format: Paperback (240 pages)
Publisher: HarperCollins Business
Published: 16 Mar 1998
Other Format: Hardcover

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Get More Referrals Now!: The Four Cornerstones That Turn Business Relationships Into Gold (CAREER (EXCLUDE VGM))

by Bill Cates

ISBN 13: 9780071417754

Format: Paperback (224 pages)
Publisher: McGraw-Hill Education
Published: 04 Jul 2004

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Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole

ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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