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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)

by Sarah Cook

ISBN 13: 9780749437923

Format: Paperback (248 pages)
Publisher: Kogan Page Ltd
Published: 31 May 2002

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle

ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Thomas Teal

ISBN 13: 9780875844480

Format: Hardcover (333 pages)
Publisher: Harvard Business Review Press
Published: 01 Feb 1996

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Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Knowledge Nugget Guides)

by Roy Sheppard

ISBN 13: 9781901534047

Format: Paperback (160 pages)
Publisher: Centre Publishing
Published: 11 Jun 2001

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Customer-Driven Company: Moving from Talk to Action

by R. C. Whiteley

ISBN 13: 9780201608137

Format: Paperback (322 pages)
Publisher: Basic Books
Published: 31 Mar 1993
Other Format: Hardcover, Paperback

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Relationship Marketing: Text and Cases (CIM Professional Development S.)

by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne

ISBN 13: 9780750636261

Format: Hardcover (524 pages)
Publisher: Routledge
Published: 13 May 1999

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett,W. Earl Sasser,Joe Wheeler

ISBN 13: 9781422110232

Format: Illustrated (240 pages)
Publisher: Harvard Business Review Press
Published: 01 Dec 2008

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Hug Your Customers: Love the Results

by Jack Mitchell

ISBN 13: 9780141015224

Format: Paperback (304 pages)
Publisher: Penguin
Published: 04 Mar 2004

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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

by Ken Blanchard,Kenneth Blanchard,Jim Ballard

ISBN 13: 9780743270281

Format: Hardcover (208 pages)
Publisher: Free Press
Published: 02 Nov 2004

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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe

ISBN 13: 9781861563071

Format: Illustrated (314 pages)
Publisher: JW
Published: 30 Sep 2001
Other Format: Hardcover

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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell

ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson

ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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