Lifebelt: The Definitive Guide to Managing Customer Retention
by Murphy
ISBN 13: 9780471498186
Format: Illustrated (306 pages) Publisher: John Wiley & Sons Published: 16 Jan 2001
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Quality Customer Service (Fifty-Minute)
by Michael G. Crisp, William B. Martin
ISBN 13: 9781560522034
Format: Paperback (80 pages) Publisher: Crisp Publications Inc Published: 31 Dec 1993
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
by David Freemantle
ISBN 13: 9781857882063
Format: Paperback (288 pages) Publisher: Nicholas Brealey Publishing Published: 18 Nov 1999 Other Format: Hardcover
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Voices That Matter)
by Nathan Shedroff, Steve Diller, Darrel Rhea
ISBN 13: 9780321552341
Format: Paperback (160 pages) Publisher: New Riders Published: 05 Feb 2008
Uncommon Practice: People Who Deliver a Great Brand Experience
by Mr Shaun Smith,Mr Andy Milligan
ISBN 13: 9780273659365
Format: Paperback (192 pages) Publisher: Financial Times/ Prentice Hall Published: 20 May 2002
Customer Service Pocketbook (Management Pocketbook Series)
by Sean McManus
ISBN 13: 9781903776001
Format: Paperback (112 pages) Publisher: Management Pocketbooks Published: 01 Mar 2002
Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers
by Larry Wilson
ISBN 13: 9780471147411
Format: Paperback (316 pages) Publisher: Wiley Published: 13 Feb 1996
Management of Service Operations (Book & CD Rom Pack)
by Nevan Wright
ISBN 13: 9780304705283
Format: Paperback (256 pages) Publisher: Thomson Learning Published: 22 Jul 1999
Information Masters: Secrets of the Customer Race
by John McKean
ISBN 13: 9780471988014
Format: Illustrated (300 pages) Publisher: Wiley Published: 13 Apr 1999
12 Steps to Success Through Service
by Barrie Hopson,Mike Scally
ISBN 13: 9781852523404
Format: Paperback (180 pages) Publisher: Management Books 2000 Ltd Published: Jan 2000 Other Format: Unknown Binding
Communicating with Customers (Orion Business Toolkit S.)
by Patrick Forsyth
ISBN 13: 9780752821023
Format: Paperback (160 pages) Publisher: Orion Business (an Imprint of The Orion Publishing Group Ltd ) Published: 19 Jun 1999
Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)
by Tony. Cram
ISBN 13: 9780273654315
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 31 May 2001