What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle (Author)

• Used

  Hardcover
  1998

  $3.25

  Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.

• Used

  Paperback
  1999

  $3.25

  The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.