Buy Used and New Customer Services Books

Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark

ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland

ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

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Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer

ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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Guerrilla Marketing in 30 Days

by Jay Conrad Levinson

ISBN 13: 9781932531299

Format: Roughcut (240 pages)
Publisher: Entrepreneur Press
Published: 01 Mar 2005

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Strategic Market Relationships: From Strategy to Implementation

by Bill Donaldson,Tom O'Toole

ISBN 13: 9780471494430

Format: Paperback (304 pages)
Publisher: John Wiley & Sons
Published: 27 Dec 2001

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The Customer Revolution

by Patricia Seybold

ISBN 13: 9780712669856

Format: Paperback (416 pages)
Publisher: Random House Business
Published: 04 Apr 2002
Other Format: Hardcover

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Customer Care (UK PROFESSIONAL BUSINESS Management / Business)

by Roland Bee, Frances Bee

ISBN 13: 9780852927762

Format: Paperback (96 pages)
Publisher: Chartered Institute of Personnel and Development
Published: 01 Feb 1999
Other Format: Paperback

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European Casebook on Implementing Service Strategies

by Sandra Vandermerwe, Lovelock

ISBN 13: 9780130971302

Format: Paperback (540 pages)
Publisher: Prentice Hall
Published: 01 Mar 1994

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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin

ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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Professional Service Firm 50 (Reinventing work)

by Tom Peters

ISBN 13: 9780375407710

Format: Hardcover (240 pages)
Publisher: Alfred A. Knopf
Published: 23 Sep 1999

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The Truth About What Customers Want: The Truth about Customer_p1

by Michael R. Solomon

ISBN 13: 9780137142262

Format: Paperback (224 pages)
Publisher: Financial Times/ Prentice Hall
Published: 16 Oct 2008

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