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Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability by Stanley A. Brown

Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability

by Stanley A. Brown


ISBN 13: 9780471643425

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 15 Jul 1999

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Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) by Paul Harsin, Ray W. Wilson

Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)

by Paul Harsin, Ray W. Wilson


ISBN 13: 9780527763442

Format: Paperback (168 pages)
Publisher: Productivity Press
Published: 01 Jan 1998

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Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson

Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement

by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson


ISBN 13: 9780749424183

Format: Hardcover (368 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1997

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Batteries Included!: Creating Legendary Service Batteries Included!: Creating Legendary Service by Nigel Barlow

Batteries Included!: Creating Legendary Service

by Nigel Barlow


ISBN 13: 9780712680684

Format: Paperback (288 pages)
Publisher: Random House Business
Published: 01 Jun 2001
Other Format: Hardcover

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The Referral of a Lifetime - The Networking System That Produces Bottom Line Results...Every Day (Ken Blanchard) The Referral of a Lifetime - The Networking System That Produces Bottom Line Results...Every Day (Ken Blanchard) by Templeton

The Referral of a Lifetime - The Networking System That Produces Bottom Line Results...Every Day (Ken Blanchard)

by Templeton


ISBN 13: 9781576753217

Format: Paperback (135 pages)
Publisher: Berrett-Koehler
Published: 01 Apr 2005

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience by Jonathan M. Tisch, Karl Weber

Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

by Jonathan M. Tisch, Karl Weber


ISBN 13: 9780470043554

Format: Hardcover (272 pages)
Publisher: John Wiley & Sons
Published: 27 Mar 2007

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The Outside-In Corporation: How to Build a Customer-centric Organization fro Breakthrough Results: How to Build a Customer-centric Organization for Breakthrough Results The Outside-In Corporation: How to Build a Customer-centric Organization fro Breakthrough Results: How to Build a Customer-centric Organization for Breakthrough Results by Barbara Bund

The Outside-In Corporation: How to Build a Customer-centric Organization fro Breakthrough Results: How to Build a Customer-centric Organization for Breakthrough Results

by Barbara Bund


ISBN 13: 9780071459310

Format: Hardcover (272 pages)
Publisher: McGraw-Hill Professional
Published: 01 Nov 2005

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Services Management: An Integrated Approach Services Management: An Integrated Approach by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel

Services Management: An Integrated Approach

by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel


ISBN 13: 9780273673538

Format: Paperback (560 pages)
Publisher: Financial Times/ Prentice Hall
Published: 17 Jul 2003
Other Format: Paperback

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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace by Mark Dawes,Denise Winn

Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace

by Mark Dawes,Denise Winn


ISBN 13: 9781899398027

Format: Paperback (148 pages)
Publisher: Human Givens Publishing Ltd
Published: 30 Nov 1999

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Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy (MARKETING/SALES/ADV & PROMO) Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy (MARKETING/SALES/ADV & PROMO) by Bill Stinnett

Think Like Your Customer: A Winning Strategy To Maximize Sales By Understanding And Influencing How And Why Your Customers Buy (MARKETING/SALES/ADV & PROMO)

by Bill Stinnett


ISBN 13: 9780071441889

Format: Illustrated (288 pages)
Publisher: McGraw-Hill
Published: 01 Nov 2004

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The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP) The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP) by Peggy Carlaw,Vasudha K. Deming

The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP)

by Peggy Carlaw,Vasudha K. Deming


ISBN 13: 9780077114763

Format: Paperback (209 pages)
Publisher: McGraw Hill Professional
Published: 01 Oct 2006
Other Format: Paperback

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Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series) Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series) by David M. Dozier

Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series)

by David M. Dozier


ISBN 13: 9780805818109

Format: Paperback (272 pages)
Publisher: Routledge
Published: 01 Jul 1995

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