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Revolutionize Your Customer Experience

by Colin Shaw

ISBN 13: 9781403936035

Format: Illustrated (240 pages)
Publisher: Palgrave Macmillan
Published: 23 Sep 2004

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Total Relationship Marketing: Rethinking Marketing Management

by Evert Gummesson

ISBN 13: 9780750654074

Format: Paperback (350 pages)
Publisher: A Butterworth-Heinemann Title
Published: 22 Jul 2002

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson

ISBN 13: 9780814472903

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Sep 2005

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Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson

ISBN 13: 9780071427302

Format: Paperback (240 pages)
Publisher: McGrawHill Education
Published: 01 Oct 2003

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Scoring Points: How Tesco Continues to Win Customer Loyalty

by Terry Hunt

ISBN 13: 9780749435783

Format: Hardcover (272 pages)
Publisher: Kogan Page
Published: 03 Oct 2003

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Measuring Customer Satisfaction (50-Minute Series)

by Richard F. Gerson

ISBN 13: 9781560521785

Format: Paperback (112 pages)
Publisher: Crisp Publications Inc
Published: 10 Feb 1993
Other Format: Paperback

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Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life

by Chris Daffy

ISBN 13: 9781860761645

Format: Paperback (304 pages)
Publisher: Oak Tree Press
Published: 18 Mar 2011
Other Format: Paperback

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The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

by Harvey Thompson

ISBN 13: 9780071352109

Format: Hardcover (224 pages)
Publisher: McGraw-Hill Education
Published: 01 Jan 2000

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The Horizontal Organization: What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

by Frank Ostroff

ISBN 13: 9780195121384

Format: Illustrated (272 pages)
Publisher: Oxford University Press
Published: 18 Feb 1999

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Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al

ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

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Moments of Truth

by Jan Carlzon

ISBN 13: 9780887302008

Format: Hardcover (184 pages)
Publisher: Harper Business
Published: 01 Jun 1987
Other Format: Paperback

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Positively Outrageous Service

by T.Scott Gross

ISBN 13: 9780446394680

Format: Paperback (256 pages)
Publisher: Warner Books
Published: 30 Apr 1994

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