Once a Customer, Always a Customer

by Chris Daffy (Author)

• Used

  Paperback
  1996

  $5.28

• Used

  Paperback
  2011

  $3.21

  This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you famous for service !