Buy Used and New Customer Services Books

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin J. Anderson,Ron Zemke

ISBN 13: 9780814478844

Format: Paperback (176 pages)
Publisher: Amacom
Published: 07 Jan 1995

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How To Become A Rainmaker

by Jeffrey J Fox

ISBN 13: 9780091876548

Format: Hardcover (192 pages)
Publisher: Vermilion
Published: 05 Jul 2001

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What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave

by Scott McKain

ISBN 13: 9780785288367

Format: Paperback (224 pages)
Publisher: Nelson Business
Published: 01 Oct 2006

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The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women

by Fara Warner

ISBN 13: 9780131855199

Format: Hardcover (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 08 Sep 2005

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Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship (Bloomberg)

by Seth Godin, Frederick Newell

ISBN 13: 9781576601327

Format: Hardcover (256 pages)
Publisher: John Wiley & Sons
Published: 01 Apr 2003
Other Format: Hardcover

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Customer Care Management

by Andrew Brown

ISBN 13: 9780750600569

Format: Paperback (128 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 15 Feb 1991

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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471155065

Format: Paperback (326 pages)
Publisher: John Wiley & Sons
Published: 08 Oct 1996
Other Format: Paperback

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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

by Madeline Bodin

ISBN 13: 9781578200269

Format: Paperback (144 pages)
Publisher: Routledge
Published: Dec 1998

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10 Steps to Successful Customer Service

by Maxine Kamin

ISBN 13: 9781562865900

Format: Paperback (192 pages)
Publisher: ASTD Press
Published: 28 May 2010

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The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200191

Format: Paperback (284 pages)
Publisher: Routledge
Published: 30 Mar 2007
Other Format: Paperback

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The One to One B2b: Customer Development Strategies for the Business-To-Business World

by Don Peppers,Martha Rogers

ISBN 13: 9780385494090

Format: Hardcover (368 pages)
Publisher: Currency
Published: May 2001

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Working with Microsoft Dynamics™ CRM 3.0

by Mike Snyder; Jim Steger

ISBN 13: 9780735622593

Format: Paperback (464 pages)
Publisher: MICROSOFT PRESS
Published: 01 Mar 2006

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