Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
by Kristin J. Anderson,Ron Zemke
ISBN 13: 9780814478844
Format: Paperback (176 pages) Publisher: Amacom Published: 07 Jan 1995
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How To Become A Rainmaker
by Jeffrey J Fox
ISBN 13: 9780091876548
Format: Hardcover (192 pages) Publisher: Vermilion Published: 05 Jul 2001
What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave
by Scott McKain
ISBN 13: 9780785288367
Format: Paperback (224 pages) Publisher: Nelson Business Published: 01 Oct 2006
The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women
by Fara Warner
ISBN 13: 9780131855199
Format: Hardcover (240 pages) Publisher: Financial Times/ Prentice Hall Published: 08 Sep 2005
Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship (Bloomberg)
by Seth Godin, Frederick Newell
ISBN 13: 9781576601327
Format: Hardcover (256 pages) Publisher: John Wiley & Sons Published: 01 Apr 2003 Other Format: Hardcover
Customer Care Management
by Andrew Brown
ISBN 13: 9780750600569
Format: Paperback (128 pages) Publisher: Butterworth-Heinemann Ltd Published: 15 Feb 1991
Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
by Jim Sterne
ISBN 13: 9780471155065
Format: Paperback (326 pages) Publisher: John Wiley & Sons Published: 08 Oct 1996 Other Format: Paperback
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
by Madeline Bodin
ISBN 13: 9781578200269
Format: Paperback (144 pages) Publisher: Routledge Published: Dec 1998
10 Steps to Successful Customer Service
by Maxine Kamin
ISBN 13: 9781562865900
Format: Paperback (192 pages) Publisher: ASTD Press Published: 28 May 2010
The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
by Keith Dawson
ISBN 13: 9781578200191
Format: Paperback (284 pages) Publisher: Routledge Published: 30 Mar 2007 Other Format: Paperback
The One to One B2b: Customer Development Strategies for the Business-To-Business World
by Don Peppers,Martha Rogers
ISBN 13: 9780385494090
Format: Hardcover (368 pages) Publisher: Currency Published: May 2001
Working with Microsoft Dynamics CRM 3.0
by Mike Snyder; Jim Steger
ISBN 13: 9780735622593
Format: Paperback (464 pages) Publisher: MICROSOFT PRESS Published: 01 Mar 2006