Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by KeithDawson (Author)

• Used

  Paperback
  1999

  $5.15

  This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.

• Used

  Paperback
  2007

  $34.43

• New

  Paperback
  2003

  $57.71

  A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.