Standards in the Service Industry
by Brian Rothery
ISBN 13: 9780566078378
Format: Hardcover (177 pages) Publisher: Gower Publishing Ltd Published: 29 May 1997
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Batteries Included! - Creating Legendary Service
by Nigel Barlow
ISBN 13: 9780712680639
Format: Hardcover (288 pages) Publisher: Random House Business Published: 18 May 2000 Other Format: Paperback
Managing Quality Customer Service (Better Management Skills S.)
by William B. Martin
ISBN 13: 9780749403522
Format: Paperback (96 pages) Publisher: Kogan Page Ltd Published: 30 Jan 1991 Other Format: Hardcover
The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
by Melinda Nykamp
ISBN 13: 9780814406229
Format: Hardcover (224 pages) Publisher: Amacom Published: 01 Mar 2001
Great Customer Service on the Telephone (Worksmart Series)
by Kristin Anderson
ISBN 13: 9780814477953
Format: Paperback (112 pages) Publisher: Amacom Published: 30 Jun 1992
Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
by Robert B. Woodruff
ISBN 13: 9781557865533
Format: Illustrated (358 pages) Publisher: Wiley Published: 12 Apr 1996
Obtaining and Retaining Customers (Universal Manager)
by Andy Whalley, Ian Headon
ISBN 13: 9780948672927
Format: Paperback (110 pages) Publisher: Scitech Educational Ltd Published: 01 Oct 2001
Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide
by William Durr
ISBN 13: 9780929870571
Format: Paperback (175 pages) Publisher: Advanstar Communications Inc Published: 21 Sep 2000
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
by Claes Fornell
ISBN 13: 9781403981974
Format: Hardcover (256 pages) Publisher: Palgrave Macmillan Published: 01 Feb 2008 Other Format: Illustrated
Bestsellers cluster sheet: Dealing with the Customer from Hell: 2
by Shaun Belding
ISBN 13: 9780749444518
Format: Paperback (160 pages) Publisher: Kogan Page Published: 03 Aug 2005
Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultural Institutions: A Guidebook for Museums, Parks, Zoos, Gardens and Libraries
by N/A
ISBN 13: 9781598741698
Format: Paperback (208 pages) Publisher: Left Coast Press Inc Published: 15 Jul 2007
The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led
by John Abram, Paul Hawkes
ISBN 13: 9780470858806
Format: Illustrated (236 pages) Publisher: John Wiley & Sons Published: 24 Jul 2003