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Standards in the Service Industry Standards in the Service Industry by Brian Rothery

Standards in the Service Industry

by Brian Rothery


ISBN 13: 9780566078378

Format: Hardcover (177 pages)
Publisher: Gower Publishing Ltd
Published: 29 May 1997

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Batteries Included! - Creating Legendary Service Batteries Included! - Creating Legendary Service by Nigel Barlow

Batteries Included! - Creating Legendary Service

by Nigel Barlow


ISBN 13: 9780712680639

Format: Hardcover (288 pages)
Publisher: Random House Business
Published: 18 May 2000
Other Format: Paperback

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Managing Quality Customer Service (Better Management Skills S.) Managing Quality Customer Service (Better Management Skills S.) by William B. Martin

Managing Quality Customer Service (Better Management Skills S.)

by William B. Martin


ISBN 13: 9780749403522

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Jan 1991
Other Format: Hardcover

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management The Customer Differential: The Complete Guide to Implementing Customer Relationship Management by Melinda Nykamp

The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp


ISBN 13: 9780814406229

Format: Hardcover (224 pages)
Publisher: Amacom
Published: 01 Mar 2001

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Great Customer Service on the Telephone (Worksmart Series) Great Customer Service on the Telephone (Worksmart Series) by Kristin Anderson

Great Customer Service on the Telephone (Worksmart Series)

by Kristin Anderson


ISBN 13: 9780814477953

Format: Paperback (112 pages)
Publisher: Amacom
Published: 30 Jun 1992

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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) by Robert B. Woodruff

Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)

by Robert B. Woodruff


ISBN 13: 9781557865533

Format: Illustrated (358 pages)
Publisher: Wiley
Published: 12 Apr 1996

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Obtaining and Retaining Customers (Universal Manager) Obtaining and Retaining Customers (Universal Manager) by Andy Whalley, Ian Headon

Obtaining and Retaining Customers (Universal Manager)

by Andy Whalley, Ian Headon


ISBN 13: 9780948672927

Format: Paperback (110 pages)
Publisher: Scitech Educational Ltd
Published: 01 Oct 2001

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Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide by William Durr

Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide

by William Durr


ISBN 13: 9780929870571

Format: Paperback (175 pages)
Publisher: Advanstar Communications Inc
Published: 21 Sep 2000

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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference by Claes Fornell

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

by Claes Fornell


ISBN 13: 9781403981974

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 01 Feb 2008
Other Format: Illustrated

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Bestsellers cluster sheet: Dealing with the Customer from Hell: 2 Bestsellers cluster sheet: Dealing with the Customer from Hell: 2 by Shaun Belding

Bestsellers cluster sheet: Dealing with the Customer from Hell: 2

by Shaun Belding


ISBN 13: 9780749444518

Format: Paperback (160 pages)
Publisher: Kogan Page
Published: 03 Aug 2005

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Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultural Institutions: A Guidebook for Museums, Parks, Zoos, Gardens and Libraries Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultural Institutions: A Guidebook for Museums, Parks, Zoos, Gardens and Libraries by N/A

Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultural Institutions: A Guidebook for Museums, Parks, Zoos, Gardens and Libraries

by N/A


ISBN 13: 9781598741698

Format: Paperback (208 pages)
Publisher: Left Coast Press Inc
Published: 15 Jul 2007

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The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led by John Abram, Paul Hawkes

The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led

by John Abram, Paul Hawkes


ISBN 13: 9780470858806

Format: Illustrated (236 pages)
Publisher: John Wiley & Sons
Published: 24 Jul 2003

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