e-loyalty: How to Keep Customers Coming Back to Your Website
by Ellen Reid Smith
ISBN 13: 9780066620701
Format: Hardcover (304 pages) Publisher: HarperCollins Published: 05 Apr 2001
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Managing Quality Customer Service (Better Management Skills S.)
by William B. Martin
ISBN 13: 9780749403522
Format: Paperback (96 pages) Publisher: Kogan Page Ltd Published: 30 Jan 1991 Other Format: Hardcover
Calming Upset Customers (50-Minute Series)
by Morgan
ISBN 13: 9781560523840
Format: Paperback (79 pages) Publisher: Crisp Publications Inc Published: 15 Mar 1996 Other Format: Paperback
Outside Innovation: How Your Customers Will Co-Design Your Company's Future
by Patricia B. Seybold
ISBN 13: 9780061135903
Format: Hardcover (432 pages) Publisher: HarperCollins Publishers Published: Oct 2006
Customer-Focused Quality: What to Do on a Monday Morning
by Thomas Hinton, Wini Schaeffer
ISBN 13: 9780131896307
Format: Hardcover (273 pages) Publisher: NYIF Published: 02 Jan 1994
Essentials of Services Marketing (The Dryden Press series in marketing.)
by K. Douglas Hoffman,John E. G. Bateson
ISBN 13: 9780030152177
Format: Hardcover (576 pages) Publisher: South-Western Published: 08 Mar 1997
Standards in the Service Industry
by Brian Rothery
ISBN 13: 9780566078378
Format: Hardcover (177 pages) Publisher: Gower Publishing Ltd Published: 29 May 1997
Customer Relationship Management (Sixty Minute Success Skills S.)
by John Fraser-Robinson
ISBN 13: 9781901306279
Format: Paperback (64 pages) Publisher: David Grant Publishing Published: 16 Oct 1999
e-Market Dominance: How to Use the Internet to Win & Keep Customers
by Brian Ash,Tom Lambert
ISBN 13: 9780077098070
Format: Paperback (220 pages) Publisher: McGraw-Hill Publishing Co. Published: 01 Mar 2001
Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
by Robert B. Woodruff
ISBN 13: 9781557865533
Format: Illustrated (358 pages) Publisher: Wiley Published: 12 Apr 1996
Great Customer Service on the Telephone (Worksmart Series)
by Kristin Anderson
ISBN 13: 9780814477953
Format: Paperback (112 pages) Publisher: Amacom Published: 30 Jun 1992
The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led
by John Abram, Paul Hawkes
ISBN 13: 9780470858806
Format: Illustrated (236 pages) Publisher: John Wiley & Sons Published: 24 Jul 2003