S/NVQ Level 2 Customer Service (S/NVQ Customer Services)
by Ms Sally Bradley
ISBN 13: 9780435451691
Format: Paperback (328 pages) Publisher: Heinemann Published: 28 May 2003 Other Format: Paperback
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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
by ACNielsen,Al Heller,John Karolefski
ISBN 13: 9780471703594
Format: Illustrated (368 pages) Publisher: Wiley Published: 21 Nov 2005
Ready-made Activities for Customer Care Skills (Institute of Management)
by Simon Johnson
ISBN 13: 9780273606840
Format: Paperback (224 pages) Publisher: Financial Times Prentice Hall Published: 23 Aug 1994
Total Access: Giving Customers What They Want in an Anytime, Anywhere World
by Regis Mckenna
ISBN 13: 9781578512447
Format: Hardcover (240 pages) Publisher: Harvard Business School Press Published: 01 Mar 2002
Grocery Revolution: The New Focus on the Consumer
by Barbara E. Kahn, Leigh M. McAlister
ISBN 13: 9780673998804
Format: Paperback (250 pages) Publisher: Prentice Hall Published: 22 Jan 1997
The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
by Robert Spector, Patrick D. McCarthy
ISBN 13: 9780471584964
Format: Hardcover (244 pages) Publisher: John Wiley & Sons Published: 14 Nov 1995
Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)
by Patricia. Wellington
ISBN 13: 9780273614722
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 27 Oct 1995
Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)
by Martin Christopher, Adrian Payne
ISBN 13: 9780750620208
Format: Hardcover (304 pages) Publisher: Butterworth-Heinemann Ltd Published: 04 Sep 1995
Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)
by Susan Nash, Derek Nash
ISBN 13: 9781857037838
Format: Paperback (240 pages) Publisher: How To Books Ltd Published: 01 May 2002
We: The Ideal Customer Relationship
by Steve Yastrow
ISBN 13: 9781590791219
Format: Hardcover (216 pages) Publisher: Select Books Inc Published: 01 Oct 2007
Working in Partnership: Best Practice in Customer-Supplier Relations
by Barrie G. Dale, Bernard Burnes
ISBN 13: 9780566079979
Format: Hardcover (167 pages) Publisher: Gower Publishing Ltd Published: 30 Apr 1998
Becoming the Best:: How to Gain Company-wide Commitment to Total Quality
by Barry Popplewell,Alan Wildsmith
ISBN 13: 9780566028779
Format: Paperback (154 pages) Publisher: Gower Publishing Ltd Published: 06 Dec 1990 Other Format: Hardcover